Pantheon Operations
Dashboard Outage
Update - Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.

For urgent assistance, email helpdesk@pantheon.io.
Sep 01, 2026 - 09:27 PDT
Identified - We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.

If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
Sep 01, 2026 - 09:20 PDT
Update - Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.

If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
Sep 01, 2026 - 08:56 PDT
Update - Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.

In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
Sep 01, 2026 - 08:38 PDT
Investigating - Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.

We are actively working to identify the root cause and restore normal performance as quickly as possible.

Need Immediate Assistance?
• General concerns: Open a chat with our support bot and request to open a ticket for urgent cases.
• If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
Sep 01, 2026 - 08:14 PDT
Customer Sites Degraded Performance
Dashboard Degraded Performance
Global CDN Degraded Performance
Spinup Operations Degraded Performance
Workflow Operations Degraded Performance
Support Tickets Operational
Support Chat Operational
Terminus Operations Degraded Performance
Site Certificate Provisioning Degraded Performance
Billing Operations Degraded Performance
Autopilot Degraded Performance
Git Degraded Performance
Front-End Sites (Beta) Degraded Performance
Content Publisher (Public Preview) Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Site Availability
Fetching
Sep 1, 2026

Unresolved incident: Dashboard Outage.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Dashboard – Degraded Performance
Resolved - This incident has been resolved.
Aug 20, 15:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 14:23 PDT
Investigating - We are investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected.
Our Engineering team is actively working to identify the root cause and restore normal functionality.

Need Immediate Assistance?
General concerns: Submit a support ticket or reach out via Live Chat.
If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available.
Aug 20, 14:16 PDT
Aug 19, 2026

No incidents reported.

Aug 18, 2026
Degraded site creation
Resolved - This incident has been resolved.
Aug 18, 15:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 14:37 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 13:29 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 12:09 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 11:09 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 10:28 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 09:49 PDT
Update - We are continuing to investigate this issue.
Aug 18, 09:08 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend waiting on creation of sites until the issue is resolved.
Aug 18, 08:35 PDT
Degraded Workflows affecting AU region
Resolved - We have concluded our monitoring period and have deemed this incident resolved. Thank you for your patience.

If you encounter any further issues, please open a ticket with us at helpdesk@pantheon.io.
Aug 18, 04:03 PDT
Monitoring - Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks.

We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.
Aug 18, 01:54 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region.

Our engineers are actively working on a fix. We'll post progress updates regularly on this page.

We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Aug 18, 00:05 PDT
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