Pantheon Operations Status

Pantheon Operations

Degraded Autopilot

Update - Our team is continuing to work on a fix for this issue.

We will provide another update as soon as further information becomes available.
Oct 02, 2025 - 07:14 PDT

Update - Our engineering team is fully dedicated to resolving the issue causing the stalled jobs within Autopilot. We are actively working through the necessary steps to apply the fix we identified earlier and are treating this with the highest urgency to restore stability. We appreciate your patience as we work to finalize this fix.

For any questions, please contact Pantheon Support.
Oct 01, 2025 - 16:24 PDT

Update - We are continuing our focused effort to implement the fix for the stalled jobs issue impacting Autopilot. Our engineering team remains dedicated to resolving this root cause and restoring full service stability. Thank you for hanging in there with us.

For any questions, please contact Pantheon Support.

We anticipate providing the next update within the hour
Oct 01, 2025 - 14:48 PDT

Update - Our engineering team is fully engaged and continues to work on implementing the identified fix for the issue causing stalled jobs within Autopilot. We are committed to resolving this quickly and restoring service stability. Thank you for your continued patience.

For any questions, please contact Pantheon Support.

We anticipate providing the next update within the hour.
Oct 01, 2025 - 12:41 PDT

Update - Our engineers are still actively working on implementing the fix to resolve this underlying problem. Thank you for your continued patience as we work to restore full functionality.

For any questions, please contact Pantheon Support.

We anticipate providing the next update within the hour or less.
Oct 01, 2025 - 11:31 PDT

Identified - We have identified the cause of an issue affecting Autopilot that is leading to an increased number of stalled jobs.

Our engineers are currently working on a fix to resolve the underlying problem. We are treating this with the highest priority and appreciate your patience while we work to restore full functionality.

For any questions, please contact Pantheon Support.
Oct 01, 2025 - 10:19 PDT

Upcoming rollout: PHP Runtime Generation 2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 2025 - 08:00 PDT

Scheduled - [Update: The beginning of the rollout has been moved to September 24]

PHP Runtime Generation 2 will begin rolling out on September 24 over a 40-day period, starting with dev environments of free sites then gradually moving through all site plans.

What’s New in PHP Runtime Generation 2:
- Support for the latest PHP versions, including PHP 8.4
- Long-Term Support (LTS) editions for PHP
- Updated PHP extensions and improved security features

Recommended Action:
We encourage you to opt into the beta now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout.

Certain OS packages and PHP extensions are not available with PHP Runtime Generation 2. If your site uses any of the following, we recommend opting out of the rollout for now (https://docs.pantheon.io/php-runtime-generation-2#q-how-do-i-opt-out-of-the-upcoming-platform-rollout):

- IBM PHP ODBC Driver
- wkhtmltopdf
- ioncube
- pdo_sqlsrv
- TLS 1.0-1.1

For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.
Sep 17, 2025 08:00 - Oct 27, 2025 08:00 PDT

Customer Sites Under Maintenance

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Degraded Performance

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Oct 2, 2025

Unresolved incident: Degraded Autopilot.

Oct 1, 2025

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

Salesloft Drift Security Incident: Pantheon Response

Resolved - The analysis of final vendor logs produced no additional information or signs of compromise.
Sep 26, 14:55 PDT

Update - We are continuing to monitor for any further issues.
Sep 5, 13:52 PDT

Monitoring - Pantheon has been made aware of a widespread security incident impacting companies that use Drift, a third-party vendor used for communicating with visitors on our website via chat. We, and our customers, are affected by this breach.

The Pantheon platform and customer-hosted websites were not impacted.

Our investigation has confirmed that a threat actor exploited a vulnerability in the Salesloft Drift application’s OAuth integration with Salesforce to gain unauthorized access to CRM data. Pantheon was notified on August 28, 2025 of this compromise that occurred between August 12–15, 2025.

The breach resulted in the exfiltration of business information about customer renewals and internal sales account data from our CRM system. While this exposure was limited to Salesforce data connected through Drift, some contact details related to accounts were compromised. Our platform and your hosted websites were not infiltrated and have not been affected.

Upon learning of the incident, Pantheon took immediate steps to contain the threat and safeguard customer data, including:

- Locking down permissions across Salesforce Apps to prevent unauthorized access.
- Removing vulnerable applications associated with Salesforce.

We continue to work closely with Salesforce and Salesloft Drift to conduct a forensic analysis and confirm the full scope of the event. Protecting our customers’ data and maintaining their trust is our highest priority.

As we continue our investigation, we are also conducting thorough reviews of our defenses and security assessments for all third-party integrations. Updates will be shared here as more information becomes available.

If you have questions or concerns, please reach out to your Customer Success Manager.
Sep 5, 13:50 PDT

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

Degraded Git Operations And Deployment Workflows

Resolved - This incident has been resolved.
Sep 18, 03:14 PDT

Update - The issue has been resolved, and both platform workflows and Git operations are now functioning normally.
Sep 17, 13:37 PDT

Update - We continue to monitor the implemented fix to ensure ongoing stability. Thank you for your continued patience and understanding.
Sep 17, 07:08 PDT

Update - We are continuing to monitor for any further issues. Thank you for your patience and understanding.
Sep 16, 23:16 PDT

Update - We are continuing to closely monitor the implemented fix, and the platform remains stable. Our internal monitoring is showing positive results at this time.

If you encounter any unexpected issues with workflows and deployments, please don’t hesitate to reach out to our Support team for immediate assistance.

We sincerely appreciate your patience and understanding throughout this monitoring process.
Sep 16, 13:58 PDT

Monitoring - Our team has implemented a temporary mitigation and is continuing to investigate the root cause. We are actively monitoring the results.

If workflows or deployments continue to be affected, please contact our support team immediately.

We will share further updates as soon as more information is available.
Sep 16, 04:38 PDT

Update - Thank you for your patience and understanding. We are still continuing to investigate this issue.

We will provide the next update as soon as more information becomes available.
Sep 15, 23:48 PDT

Update - We are still continuing to investigate this issue.

We will provide another update as soon as further information becomes available.
Sep 15, 17:18 PDT

Update - We are continuing to investigate this issue.
Sep 15, 15:06 PDT

Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as pushing code via Git or committing code via the Dashboard, as well as deploying code to environments. This may affect your ability to push code, create environments, apply upstream updates, use Integrated Composer, or deploy code to environments.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the deploying of new code to environments until the issue is resolved, at least if you experience issues. If you have any questions, please contact Pantheon Support.
Sep 15, 14:09 PDT