Resolved -
This incident has been resolved.
Dec 2, 12:24 PST
Monitoring -
We're closely monitoring the implemented fix, and the platform remains stable.
We are now seeing good results from our internal monitoring. If you encounter any issues regarding Dashboard performance, please don't hesitate to contact our support team for immediate assistance.
We appreciate your understanding and patience during this monitoring process.
Dec 2, 11:52 PST
Investigating -
Our internal monitoring systems have alerted us to a period of degraded performance within the Dashboard. The Engineering team has been fully mobilized and is actively working to diagnose and resolve the issue.
We sincerely apologize for any disruption this causes to your workflow. We appreciate your continued patience while we work toward a resolution.
For immediate needs: * For urgent support, please open a ticket or use the chat function. * If you are blocked from accessing the Dashboard, you can reach us via email at helpdesk@pantheon.io.
Dec 2, 11:08 PST
Completed -
The initial rollout of PHP Runtime Generation 2 is complete. Opting out is still available. We will be removing PHP Runtime Generation 1 starting April 6, 2026. See more details here: https://docs.pantheon.io/php-runtime-generation-2#timeline
Nov 23, 20:23 PST
Update -
Pantheon will begin upgrading the test and live environments of Performance and Elite sites to PHP Runtime Generation 2 starting November 17, 2025. Our documentation has been updated to reflect this phase of the rollout: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details
Nov 10, 13:38 PST
Update -
Pantheon will retire Solr-based Search for Drupal 8+ sites on November 12, 2025, as previously announced in August. This change will affect all sites running either PHP Runtime Generation 1 or Generation 2.
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:19 PDT
Scheduled -
[Note: This is a continuation of the previous PHP Runtime Generation 2 rollout maintenance notice]
PHP Runtime Generation 2 began rolling out on September 24 over a 60-day period, starting with dev environments of free sites then gradually moving through all site plans and environments.
What’s New in PHP Runtime Generation 2: - Support for the latest PHP versions, including PHP 8.4 - Long-Term Support (LTS) editions for PHP - Updated PHP extensions and improved security features
Recommended Action: We encourage you to opt into PHP Runtime Generation 2 now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout.
For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.
Oct 29, 17:18 PDT