Pantheon Operations
Degraded site creation
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 2026 - 09:49 PDT
Update - We are continuing to investigate this issue.
Aug 18, 2026 - 09:08 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend waiting on creation of sites until the issue is resolved.
Aug 18, 2026 - 08:35 PDT
Customer Sites Operational
Dashboard Operational
Global CDN Operational
Spinup Operations Partial Outage
Workflow Operations Operational
Support Tickets Operational
Support Chat Operational
Terminus Operations Operational
Site Certificate Provisioning Operational
Billing Operations Operational
Autopilot Operational
Git Operational
Front-End Sites (Beta) Operational
Content Publisher (Public Preview) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Site Availability
Fetching

Aug 18, 2026

Degraded Workflows affecting AU region
Resolved - We have concluded our monitoring period and have deemed this incident resolved. Thank you for your patience.

If you encounter any further issues, please open a ticket with us at helpdesk@pantheon.io.
Aug 18, 04:03 PDT
Monitoring - Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks.

We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.
Aug 18, 01:54 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region.

Our engineers are actively working on a fix. We'll post progress updates regularly on this page.

We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Aug 18, 00:05 PDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Routine Maintenance Impacting Dashboard, Terminus, Workflows and Certificate Services
Completed - The scheduled maintenance has been completed.
Aug 11, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 18:00 PDT
Scheduled - During this maintenance window, there will be a temporary interruption of the following services:

1. Dashboard: May experience slowness or be intermittently accessible
2. Workflows: Deploys, backups, and database operations may be delayed
3. Certificate Services: New certificate issuance may be temporarily impacted

We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.
Aug 6, 05:23 PDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Degraded Workflows
Resolved - This incident has been resolved.
Aug 7, 15:08 PDT
Update - We are continuing to monitor for any further issues.
Aug 7, 11:53 PDT
Update - We are actively observing internal graphs to ensure performance remains stable following recent measures.

Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available.
Aug 7, 09:58 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 08:31 PDT
Update - Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing.

We'll provide our next update in an hour, or sooner once the information is available.
Aug 7, 06:44 PDT
Update - Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.
Aug 7, 05:39 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks].

Our engineers are actively working on a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Aug 7, 04:04 PDT

Aug 6, 2026

Automated Backup Failures
Resolved - This incident has been resolved.
Aug 6, 14:59 PDT
Update - We are continuing to monitor for any further issues.
Aug 6, 14:48 PDT
Monitoring - We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the next 24 hours.

We'll share another update once we've confirmed full backup stability across affected sites.
Aug 6, 12:36 PDT
Dashboard Performance Issues
Resolved - This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event.

Thank you for your patience while we worked to resolve this. If you encounter any further issues, please contact our Support team.
Aug 6, 10:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 08:50 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 6, 02:03 PDT
Update - The necessary backend processes are still actively running to resolve the degraded performance.
Our engineering team is continuing to monitor the progress.

Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 5, 15:57 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.

Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 5, 11:48 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 5, 08:07 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.

We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
Aug 5, 05:17 PDT
Update - Our engineering team is actively working to resolve this issue and continues to make progress.

Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
Aug 5, 02:27 PDT
Update - We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.

Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
Aug 4, 23:06 PDT
Identified - Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations.
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
Aug 4, 14:12 PDT
Update - We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
Aug 4, 11:44 PDT
Investigating - Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.
- We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.
Aug 4, 11:37 PDT

Aug 5, 2026

Aug 4, 2026

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