Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Workflow Operations Operational

Spinup Operations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

Degraded Backup / Export Performance

Resolved - Backup queue times have normalized. This incidence is now resolved. Thanks again for your patience!
Sep 22, 11:40 PDT

Update - We are continuing to monitor to ensure that backup queues have normalized.
Sep 22, 10:28 PDT

Monitoring - Backup queue times continue to reduce. We are monitoring performance and will provide an update when backup times have normalized. Thank you for your patience.
Sep 21, 16:17 PDT

Identified - We are working on reducing backup queue times.
Sep 21, 13:03 PDT

Investigating - Our monitoring has detected an increase in wait time and / or intermittent failures for backups and exports.
Sep 21, 09:58 PDT

Sep 21, 2016

Drupal 8.1.10 - SA-CORE-2016-004

Drupal.org has released version 8.1.10. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2]

[1] - https://www.drupal.org/project/drupal/releases/8.1.10
[2] - https://pantheon.io/docs/upstream-updates/
Sep 21, 16:38 PDT

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

Infrastructure Issue Affecting Customer Sites

Resolved - This incident has been resolved.
Sep 16, 02:02 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 01:38 PDT

Identified - We have identified the issue and are deploying a fix.
Sep 16, 01:15 PDT

Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Sep 16, 00:16 PDT

Sep 15, 2016

Support Ticket Issues

Resolved - Support Ticket functionality has been restored.
Sep 15, 16:16 PDT

Identified - We have identified a recent deploy as problematic and are reverting the changes.
Sep 15, 16:02 PDT

Investigating - We have detected an increase in failure rates for our Support Ticket API. Tickets may not be visible within the Dashboard. Please send urgent issues to helpdesk@getpantheon.com
Sep 15, 15:57 PDT

Sep 14, 2016

Degraded Workflows

Resolved - This incident has been resolved.
Sep 14, 04:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 04:05 PDT

Identified - We have identified an issue causing elevated failure rates for workflows.
Sep 14, 03:36 PDT

Infrastructure Issue Affecting Customer Sites

Resolved - This incident has been resolved.
Sep 14, 00:51 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 00:44 PDT

Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Sep 14, 00:11 PDT

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.