The chat incident is now resolved and performance is back to normal. Thanks again for your patience.
Jan 19, 16:00 PST
Chat performance continues to work as expected. Will continue to monitor until incident is resolved.
Jan 19, 15:00 PST
We are continuing to monitor the fix in place and at this time, chat is tentatively working as expected.
Jan 19, 11:16 PST
A fix has been put into place and the stability is being monitored. Thank you for your continued patience.
Jan 19, 09:34 PST
The issue with the chat service has been identified.
Jan 19, 07:00 PST
Apologies to our customers, but Support chat is down again. Please defer to the ticketing system if you have access.
Jan 19, 06:45 PST