Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Workflow Operations ? Operational
Spinup Operations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Aug 26, 2016

No incidents reported today.

Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016
Resolved - This incident has been resolved.
Aug 20, 20:31 PDT
Monitoring - The affected database server is online. We are monitoring its health.
Aug 20, 19:47 PDT
Update - Database replicas for the down database server have been promoted. We continue work to fully recover the server.
Aug 20, 19:30 PDT
Identified - Our upstream infrastructure provider has notified us a hardware failure affecting a database server. We are working to recover the server. Databases with a replica will have their replica promoted.
Aug 20, 19:21 PDT
Investigating - We are investigating a failed database endpoint.
Aug 20, 19:13 PDT
Aug 19, 2016
Resolved - The issue has been resolved. Ticket creation through the dashboard has been restored. Thank you for your patience!
Aug 19, 15:05 PDT
Identified - The issue affecting our support ticket API has been identified and a fix is being deployed.
Aug 19, 14:43 PDT
Investigating - Please send urgent issues to helpdesk@getpantheon.com.
Aug 19, 13:57 PDT
Aug 18, 2016
Resolved - The db endpoint migration has completed successfully. Thank you for your patience.
Aug 18, 22:23 PDT
Update - Migration of individual databases is still in progress. Thank you for your patience.
Aug 18, 21:08 PDT
Update - Migration of the affected database endpoint is still in progress. We appreciate your patience.
Aug 18, 16:47 PDT
Update - The affected database endpoint is currently being migrated, thank you for your patience.
Aug 18, 15:04 PDT
Update - We are continuing to work with our upstream provider to restore service for this database endpoint.
Aug 18, 13:17 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 11:27 PDT
Investigating - We are investigating a failed database endpoint.
Aug 18, 10:48 PDT
Aug 17, 2016
Postmortem - Read details
Aug 19, 15:21 PDT
Resolved - All support capabilities available.
Aug 17, 14:06 PDT
Identified - We've identified the issue and working on resolving.
Aug 17, 13:10 PDT
Investigating - A subset of customers are not able to create support tickets; please stand by whie we investigate. Send urgent issues to helpdesk@getpantheon.com.
Aug 17, 12:46 PDT
Aug 16, 2016
Resolved - A fix has been deployed for affected upstream updates. Pending updates may take up to 24 hours to appear. Thank you for your patience.
Aug 16, 16:49 PDT
Identified - The issue affecting upstream updates has been identified and a fix is being deployed.
Aug 16, 15:28 PDT
Investigating - Upstream updates not available for some customer sites. We are investigating now. Thank you for your patience.
Aug 16, 13:58 PDT
Resolved - This incident has been resolved.
Aug 16, 12:46 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 16, 09:34 PDT
Investigating - We're seeing an issue on loading the "Status" tab on Dashboards.
Aug 16, 08:36 PDT
Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.