Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Workflow Operations ? Operational
Spinup Operations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Jan 24, 2017

No incidents reported today.

Jan 23, 2017
Completed - The scheduled maintenance has been completed.
Jan 23, 21:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 PST
Scheduled - Pantheon will be deploying Secure Mode for Chat Support. The deployment window is scheduled for Monday, January 23rd from 9:00PM - 9:15PM (Pacific Time). The update will ensure chats are secure by validating incoming messages coming from users who open a Chat Support session.

During the deployment window, all open chats will become invalid. Customers using chat will simply need to refresh their browsers to take advantage of Secure Mode.
Jan 23, 14:53 PST
Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017
Resolved - The chat incident is now resolved and performance is back to normal. Thanks again for your patience.
Jan 19, 16:00 PST
Update - Chat performance continues to work as expected. Will continue to monitor until incident is resolved.
Jan 19, 15:00 PST
Update - We are continuing to monitor the fix in place and at this time, chat is tentatively working as expected.
Jan 19, 11:16 PST
Monitoring - A fix has been put into place and the stability is being monitored. Thank you for your continued patience.
Jan 19, 09:34 PST
Identified - The issue with the chat service has been identified.
Jan 19, 07:00 PST
Investigating - Apologies to our customers, but Support chat is down again. Please defer to the ticketing system if you have access.
Jan 19, 06:45 PST
Resolved - Chat service has been restored! Thank you for your patience.
Jan 19, 06:42 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 06:35 PST
Investigating - An issue with the chat service is making contact to Customer Support via chat unavailable at the moment. We apologize for the downtime and those customers who have access to create tickets should do so to contact Support at this time. Pantheon dashboard and platform operations all remain up.
Jan 19, 06:31 PST
Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017
Resolved - The incident has been resolved and no further issues have been reported. Thank you for your patience!
Jan 15, 22:32 PST
Update - We are continuing to monitor the results following our remediation efforts.
Jan 15, 22:15 PST
Update - We are still monitoring the situation.
Jan 15, 21:45 PST
Monitoring - We are continuing to monitor the situation. Thank you for your patience.
Jan 15, 21:14 PST
Identified - We have identified the issue and are working to mitigate the issue.
Jan 15, 20:51 PST
Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Jan 15, 20:19 PST
Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Postmortem - Read details
Jan 11, 14:19 PST
Resolved - Incident is resolved: performance has remained steady and no further issues have been reported on solr. Thanks again for your patience.
Jan 10, 17:18 PST
Update - Performance continues to hold steady, but we will continue to monitor until issue has been resolved. Thanks again for your patience.
Jan 10, 16:39 PST
Monitoring - We have remediated the solr service incident and we will be monitoring for performance. Thank you for your patience.
Jan 10, 14:22 PST
Investigating - We are investigating degraded Apache Solr performance affecting a small number of customer sites.
Jan 10, 13:06 PST