Pantheon Operations

All Systems Operational

Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Billing Operations ? Operational
Autopilot Operational
Git Operational
Front-End Sites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Jul 1, 2025
Resolved - This incident has been resolved
Jul 1, 18:11 PDT
Update - The team is still actively monitoring for any persisting issues, as there have been no recent reported concerns related to the incident.

We'll provide another update within the next hour, or as soon as further information becomes available.

Jul 1, 15:26 PDT
Monitoring - A fix has been implemented, and we are monitoring the results.

If you encounter any unforeseen issues regarding Terminus and Dashboard access, please don't hesitate to contact our support team for immediate assistance.

We appreciate your understanding and patience during this monitoring process.

Jul 1, 14:46 PDT
Update - We are continuing to investigate this issue.
Jul 1, 14:29 PDT
Investigating - We are currently investigating ongoing reports of issues with workflows involving Terminus and Dashboard logins.
Our Engineering team is actively working to identify and resolve the issue with the highest priority.

If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. helpdesk@pantheon.io

Thank you for your understanding and patience.

Jul 1, 14:26 PDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Resolved - This incident has been resolved.
Jun 26, 12:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 12:29 PDT
Investigating - We are currently investigating ongoing reports of Autopilot getting stuck and VRT results not being visible.
Please note that no live sites are affected. Our Engineering team is actively working to identify and resolve the issue.

If you are experiencing problems related to Autopilot, please contact Support via chat or by submitting a ticket. Our team will investigate promptly.

Jun 26, 11:56 PDT
Jun 25, 2025

No incidents reported.

Jun 24, 2025
Resolved - This incident has been resolved.
Jun 24, 16:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 16:35 PDT
Update - The team is continuing to work on resolving the issue.

We appreciate your patience and will provide further updates as progress is made.
If you need immediate assistance, our Support chat is available via your dashboard, or you can also email helpdesk@pantheon.io.

Jun 24, 16:00 PDT
Identified - The team has identified the root cause of this issue and is actively working on a fix.
If you continue to experience issues creating tickets, please email helpdesk@pantheon.io or use the support chat in your dashboard.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

Jun 24, 15:18 PDT
Investigating - We are currently investigating reports of customers being unable to submit support tickets.

As a workaround, please email helpdesk@pantheon.io or use the support chat in the dashboard.
We will update as soon as we have more information, and thank you for your patience.

Jun 24, 14:44 PDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.