Our engineering team has reviewed our response to this incident. We identified improvements we can make to the way we monitor and provision disk systems. Implementing these changes will reduce customer impact and improve our recovery time when similar issues arise in the future.

We apologize for any inconvenience caused by this outage. We value the trust our customers place in us to effectively manage website availability on their behalf. We will continue to work diligently to maintain your trust as we implement these improvements.