Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Billing Operations ? Operational
Autopilot Operational
Git Operational
Front-End Sites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform maintenance Apr 30, 2024 18:00-19:00 PDT
On April 30th, 2024 between 6:00 PM - 7:00 PM PT, Pantheon will be performing routine maintenance to implement necessary updates, enhancements, and system optimizations. These activities are crucial to ensure the stability, security, and reliability of our services. By proactively conducting maintenance, we aim to provide you with a seamless and uninterrupted experience.

During this maintenance window, there may be a temporary interruption in service availability. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

To minimize any potential impact on your operations, we recommend taking the following steps:
Avoid active development during this timeframe—especially critical operations, such as “restore site”, "deploys", "code changes", "cache clears" etc.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process.

If you have any questions please reach out to our support team and we will be happy to assist.

Posted on Apr 25, 2024 - 19:12 PDT
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Apr 28, 2024

No incidents reported today.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 10:29 PDT
Monitoring - We’re still closely monitoring the implemented fix and the platform remains stable now. We’ll update around 30 minutes to an hour or as soon as more information becomes available.
Apr 18, 09:53 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 18, 08:58 PDT
Update - Our Engineering team is actively investigating the issue by thoroughly checking every aspect of the Dashboard.
Apr 18, 07:41 PDT
Update - Our Engineering team is still actively investigating the issue with the Dashboard.
Apr 18, 07:05 PDT
Update - We are continuing to investigate this issue.
Apr 18, 06:33 PDT
Investigating - We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io

Apr 18, 05:55 PDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 PDT
Scheduled - On April 16, 2024, Pantheon is implementing a change in the domain verification process. To enhance platform reputation and protect you from domain hijacking, we will now require the verification of domain ownership. Previously, this step was optional and could be skipped during SSL certificate pre-provisioning.

This change will not affect existing domains and no action is required. This was previously planned to launch but was rolled back.

For more information, please refer to our documentation on domain addition https://docs.pantheon.io/guides/domains/custom-domains#add-a-custom-domain and the FAQ under that section pertaining to the ownership verification.

If you have any questions about working with this new security measure, please reach out to our support team and we will be happy to assist.

Apr 15, 07:08 PDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.