Support Ticket Issues

Incident Report for Pantheon Operations

Resolved

Support Ticket functionality has been restored.

Posted Sep 15, 2016 - 16:16 PDT

Identified

We have identified a recent deploy as problematic and are reverting the changes.

Posted Sep 15, 2016 - 16:02 PDT

Investigating

We have detected an increase in failure rates for our Support Ticket API. Tickets may not be visible within the Dashboard. Please send urgent issues to helpdesk@getpantheon.com

Posted Sep 15, 2016 - 15:57 PDT