Degraded Dashboard and Terminus Performance

Incident Report for Pantheon Operations

Resolved

This incident has been resolved.
Posted Sep 19, 2023 - 19:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2023 - 18:44 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 19, 2023 - 18:00 PDT

Investigating

We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues, please contact support via helpdesk@pantheon.io
Posted Sep 19, 2023 - 17:21 PDT
This incident affected: Dashboard, Support Chat, and Terminus Operations.
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