Pantheon Operations Status

Pantheon Operations

Update - We are closely monitoring the recent fix and have not identified any new issues since its deployment. We will continue to observe system performance and share updates as necessary.
Jun 15, 2025 - 00:59 PDT

Update - We are actively monitoring the recent fix and have not detected any new issues since deployment. We will continue to observe system performance and provide updates as needed.
Jun 14, 2025 - 19:01 PDT

Update - Our team is still monitoring the recent fix and has not registered any new issues since its deployment. We appreciate your patience and will provide further updates as they become available.
Jun 14, 2025 - 12:47 PDT

Monitoring - We're continuing to monitor the deployed fix and have not received any new reports since implementation. Thank you for your patience — we'll share further updates as they become available.
Jun 14, 2025 - 07:21 PDT

Update - We are still monitoring the fix that was deployed and we have not encountered any new reports. Thank you for your patience and we will post new updates as they become available.
Jun 14, 2025 - 01:00 PDT

Update - A platform-wide fix has been deployed and we are seeing improvements to the system. We will provide another update as soon as we have more information.
Jun 13, 2025 - 19:03 PDT

Update - Our Engineering team is actively working on a platform-wide fix and will provide another update in 3–4 hours or sooner if new information becomes available.

If you encounter this issue, please contact Support so we can assist by reloading your site's filesystem cache.
No data loss has occurred, and we appreciate your patience.
Jun 13, 2025 - 15:31 PDT

Update - We are continuing to work on a fix for this issue.
Jun 13, 2025 - 13:47 PDT

Update - We are actively working on a fix for the intermittent or degraded availability of files and are focused on implementing a platform-wide solution.

We will provide another update within the next 1–3 hours, or sooner if additional information becomes available.

Thank you for your patience and understanding.
Jun 13, 2025 - 12:28 PDT

Identified - Following the global upstream provider outage on June 12, we have identified a lingering issue affecting the availability of static files on some sites. In certain cases, files that exist on the platform may return a 404 error or be inaccessible by the PHP application.

Our engineering team is actively investigating a platform-wide solution to resolve this inconsistency. In the meantime, if you encounter this issue, please reach out to our Support team. We are able to assist by reloading the affected site's filesystem cache to restore correct file availability.

There is no data loss associated with this issue.

We will provide updates as we make progress, thank you for your understanding.
Jun 13, 2025 - 11:24 PDT

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Jun 15, 2025

Unresolved incident: Degraded Availability of Static Files.

Jun 14, 2025

Jun 13, 2025

Jun 12, 2025

Dashboard Availability Issues

Resolved - The incident has been resolved.
We apologize for any inconvenience this may have caused and appreciate your patience throughout the process.

If you experience any further issues, please contact us via chat or submit a support ticket.
Jun 12, 14:28 PDT

Monitoring - The upstream service provider has taken corrective action, and we are now seeing improvements in system performance. We are closely monitoring to ensure a full recovery.

We will provide another update within the next 30 minutes to an hour, or as soon as we have additional information.
Jun 12, 13:27 PDT

Identified - The issue has been identified as originating from an upstream service provider, which is causing intermittent performance issues across some components.

We will provide another update within the next 30 minutes to an hour, or as soon as further information becomes available.
Jun 12, 12:09 PDT

Investigating - Our monitoring systems have identified an increase in errors impacting access to the Pantheon Dashboard and customer sites. These errors are the result of an issue originating from an upstream service provider.

At this time, some users may experience intermittent errors when trying to log in to the dashboard, as well as site downtime.

We are also seeing downtime for our Front End Sites customers.

Our team is actively investigating this issue with the highest priority and will share additional updates as soon as more details are available.

For urgent assistance, please submit a support ticket or use chat.
Jun 12, 11:38 PDT

Jun 11, 2025

No incidents reported.

Jun 10, 2025

Routine Maintenance Impacting Workflows

Completed - The scheduled maintenance has been completed.
Jun 10, 19:45 PDT

Verifying - Scheduled maintenance is still in progress. We have completed the deployment and are now conducting verification. We apologize for the delay.
Jun 10, 19:22 PDT

Update - Scheduled maintenance is still in progress. We are extending the window by 30 minutes in order to complete the deployment and verification.
Jun 10, 18:55 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 PDT

Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, June 10, 2025.
During this maintenance window, there will be a temporary interruption of workflows including but not limited to the creation of new multidev environments, cron runs, spinup operations, code deployments, or scripts run by Quicksilver. Customers are advised not to start new workflows manually or via automations during the window.

We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to the Pantheon Helpdesk
Jun 5, 07:45 PDT

Intermittent File System Error

Resolved - Our Engineering team has identified and resolved the issue impacting the known affected sites. All systems are now operating normally.

If you experience any further issues, please open a new support ticket via your dashboard or reach out to our chat support. We'll address each report individually and resolve them as quickly as possible.

Thank you for your patience and understanding.
Jun 10, 08:32 PDT

Update - Our team is continuing to work on a fix for this issue. We will update you within next 4 hours, or sooner if new information is available.
Jun 10, 06:20 PDT

Update - We continue working on the resolution and will update you within next 4 or sooner if new information becomes available.
Jun 10, 02:18 PDT

Update - We are actively working on a fix for this issue and will provide another update within 4 hours, or sooner if new information becomes available.
Jun 9, 22:15 PDT

Update - We are continuing to work on a fix for this issue.
Jun 9, 18:15 PDT

Update - We are actively working on a fix for this issue.
Jun 9, 17:14 PDT

Update - We are continuing to work on a fix for this issue.
Jun 9, 16:14 PDT

Identified - The issue has been identified and a fix is being implemented.
Jun 9, 16:13 PDT

Monitoring - All impacted sites have been repaired. We will monitor the situation for 30 minutes, please contact support if you see any remaining issues.
Jun 9, 15:17 PDT

Identified - Our Engineering team has identified the root cause of the file permission issues and is actively working on remediation.

We will provide another update within the next hour or sooner if additional information becomes available.
Jun 9, 14:56 PDT

Update - Our Engineering team is actively investigating the issue, focusing on the affected sites to identify the root cause.

We will provide another update within the next 30–60 minutes or sooner if new information becomes available.
Thank you for your continued patience and understanding.
Jun 9, 13:29 PDT

Investigating - We are currently investigating reports of file permissions issues affecting a limited number of sites.
This is being treated with the highest priority, and our team is working diligently to identify and resolve the root cause.

If you are experiencing related errors, please contact Support via chat or submit a ticket.
Our team is ready to assist and will prioritize your case.

We will provide updates as soon as more information becomes available.
Thank you for your patience.
Jun 9, 12:22 PDT

Jun 9, 2025

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.