Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

Immediate Freeze on Live Deployments

Resolved - This incident has been resolved. You can now safely proceed with deployments.
Apr 18, 19:00 PDT

Monitoring - A fix has already been implemented, and we are monitoring the results.

We recommend doing a hard refresh before triggering new workflows on the dashboard.
Apr 18, 18:01 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 18, 17:25 PDT

Update - We are continuing to investigate this issue.
Apr 18, 17:04 PDT

Investigating - We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment.

Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page.

We recommend pausing the use of deploy to Live until the issue is resolved.
Apr 18, 17:03 PDT

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Security Advisory: Unauthorized Access via Credential Stuffing

Resolved - Final Update: We have concluded our investigation into the reports of unauthorized account access. Our team has worked directly with the small number of affected customers to secure their accounts and remediate any unauthorized changes.

Monitoring & Conclusion: We have seen no further evidence of unauthorized activity related to this incident. Our systems remain secure, and we continue to monitor for suspicious login patterns.

Ongoing Security Best Practices: While this incident is resolved, credential stuffing remains a common web-wide threat. To keep your account secure, we strongly recommend:

• Enabling MFA on all Pantheon user accounts.
• Using unique passwords managed via a password manager.
• Rotating secrets/keys if you suspect your local environment has been compromised.

Thank you for your patience as we worked to keep the Pantheon community secure.
Apr 16, 13:30 PDT

Investigating - We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts.
Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as "credential stuffing," relies on reused passwords.

Required Actions for All Customers
• Audit Your Sites: Check for unexpected code or file modifications. If you find any suspicious changes, contact Pantheon Support immediately.
• Enable MFA (High Priority): Multi-factor authentication is your best defense against password theft.
• Enable MFA here: https://docs.pantheon.io/guides/account-mgmt/account/mfa
• Update Your Password: If you use your Pantheon password on any other site, change it immediately to a unique, strong passphrase.
Next Steps: We are continuing our investigation and will provide further updates as more information becomes available.
Apr 15, 07:27 PDT

Degraded Redis Endpoint Response

Resolved - This incident has been resolved.
Apr 16, 07:47 PDT

Update - We are closely monitoring the recent fix and have not identified any new issues.

We will provide further updates as they become available.
Apr 16, 05:29 PDT

Monitoring - A fix has been implemented and we are monitoring the results.

Thank you for your continued patience.
Apr 16, 01:41 PDT

Update - We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region.

We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.

Thank you for your continued patience.
Apr 15, 20:30 PDT

Update - We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues.
At this time, a manual remediation can be done by Support.

If you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket.
Our team is standing by to assist.

We will share another update within the next 3-4 hours or sooner as more information becomes available.
Apr 15, 16:02 PDT

Update - We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier.

If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.

We will provide another update within the next day or as soon as more details become available.
Apr 15, 13:04 PDT

Update - We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place.
If you experience site downtime or any Redis-related issues, please contact Support.

We will provide an update in approximately 1-2 hours or as soon as more information becomes available.
Apr 15, 09:16 PDT

Update - We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.

We appreciate your patience and will share more information as soon as it's available.
Apr 15, 07:23 PDT

Update - We are continuing to investigate the issue.

Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.
Apr 15, 05:56 PDT

Update - We are actively investigating the issue and will continue to provide updates as more information becomes available.
Apr 15, 04:44 PDT

Investigating - We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.

We'll provide further updates as soon as further information becomes available.
Apr 15, 03:40 PDT

Apr 15, 2026

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.