Pantheon Operations Status

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Degraded Billing Functions

Resolved - This incident has been resolved.
Aug 4, 22:52 PDT

Update - We are continuing to monitor for any further issues.
Aug 4, 22:10 PDT

Update - We are continuing to monitor for any further issues.
Aug 4, 21:13 PDT

Update - We are continuing to monitor for any further issues.
Aug 4, 20:03 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 19:08 PDT

Update - We are continuing to work on a fix for this issue.
Aug 4, 18:01 PDT

Update - We are continuing to work on a fix for this issue.
Aug 4, 17:03 PDT

Update - We are continuing to work on a fix for this issue.
Aug 4, 16:04 PDT

Update - We are continuing to work with our providers to resolve this issue. If you need immediate assistance, please open a chat with our support team or email helpdesk@pantheon.io. Thank you for your patience!
Aug 4, 14:53 PDT

Update - We are continuing to work with our providers to resolve this issue. If you need immediate assistance, please open a chat with our support team or email helpdesk@pantheon.io. Thank you for your patience!
Aug 4, 12:43 PDT

Update - We are continuing to work on a fix for this issue.
Aug 4, 11:48 PDT

Update - We are continuing to work on a fix for this issue.
Aug 4, 11:13 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 4, 10:46 PDT

Investigating - We have identified an issue relating to certain billing functions in the dashboard. We will issue further updates on this status page as we work with our providers to resolve this issue. If you need immediate assistance, please open a support chat with our support team or email helpdesk@pantheon.io. Thank you for your patience!
Aug 4, 10:45 PDT

Aug 3, 2022

Degraded Billing Functions

Resolved - This incident has been resolved.
Aug 3, 10:48 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 21:13 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 19:55 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 18:42 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 18:02 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 17:16 PDT

Update - We are continuing to work on a fix for this issue.
Aug 2, 15:04 PDT

Update - We have identified an issue relating to certain billing functions in the dashboard. We will issue further updates on this status page as we work with our providers to resolve this issue. If you need immediate assistance, please open a support chat with our support team or email helpdesk@pantheon.io. Thank you for your patience!
Aug 2, 08:09 PDT

Identified - We have identified an issue relating to certain billing functions in the dashboard. If you need immediate assistance, please open a support chat with our support team or email helpdesk@pantheon.io. Thank you for your patience!
Aug 2, 07:42 PDT

Degraded Workflows

Resolved - This incident has been resolved.
Aug 3, 04:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 03:19 PDT

Update - We are continuing to work on a fix for this issue.
Aug 3, 02:27 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 3, 01:49 PDT

Update - We are continuing to investigate this issue.
Aug 3, 01:40 PDT

Investigating - Our monitoring has detected elevated response times for some workflows, which may result to slow or failed workflows.
Aug 3, 01:19 PDT

Aug 2, 2022

Infrastructure Issue Affecting Customer Sites

Postmortem - Read details
Aug 9, 07:49 PDT

Resolved - This incident has been resolved.
Aug 2, 21:12 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 19:47 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 2, 19:36 PDT

Update - We are continuing to investigate this issue.
Aug 2, 18:59 PDT

Update - We are continuing to investigate this issue.
Aug 2, 18:21 PDT

Investigating - We are currently investigating this issue.
Aug 2, 17:51 PDT

Degraded Dashboard and Terminus Performance

Resolved - This incident has been resolved.
Aug 2, 15:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results. For urgent issues please contact support via helpdesk@pantheon.io.
Aug 2, 14:35 PDT

Identified - The issue has been identified and a fix is being implemented. For urgent issues please contact support via helpdesk@pantheon.io.
Aug 2, 14:10 PDT

Investigating - Our monitoring has detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues please contact support via helpdesk@pantheon.io.
Aug 2, 13:32 PDT

Degraded Dashboard and Terminus Performance

Resolved - This incident has been resolved.
Aug 2, 10:33 PDT

Update - We are continuing to monitor for any further issues.
Aug 2, 09:51 PDT

Monitoring - A fix has been implemented and we are monitoring all systems. If you continue to have issues, please email helpdesk@pantheon.io.
Aug 2, 09:50 PDT

Investigating - Our monitoring has detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues please contact support via helpdesk@pantheon.io.
Aug 2, 09:34 PDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.