Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - Incident is resolved. Logins, workflows and Terminus operations are working as expected. Thanks again for your patience!
May 16, 09:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 09:01 PDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 08:48 PDT
Update - We are continuing to investigate this issue.
May 16, 08:25 PDT
Investigating - Our monitoring has detected elevated error dashboard and workflow rates, which may manifest as slow page loads, failed logins and workflows.
May 16, 08:22 PDT
Resolved - This incident has been resolved.
May 16, 00:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 23:01 PDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 21:56 PDT
Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
May 15, 21:20 PDT
May 14, 2019
Resolved - This incident has been resolved.
May 14, 17:57 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 17:12 PDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 17:07 PDT
Investigating - We are currently investigating this issue.
May 14, 16:20 PDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - This incident has been resolved.
May 10, 22:18 PDT
Update - We have no new information to report as we continue to monitor the results. Next update: 60 minutes.
May 10, 20:10 PDT
Update - We are continuing to monitor the results and are seeing steady recovery of DNS lookups on pantheonsite.io domains.
May 10, 18:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 17:31 PDT
Update - We have no new information to report as we continue to work toward a fix. Next update: 60 minutes.
May 10, 16:15 PDT
Update - We continue to work towards resolving this issue. We will update this page again in one hour. Thank you for your patience.
May 10, 15:10 PDT
Update - We are continuing to work on a fix for this issue. We will post our next update no later than one hour from now.
Thank you for your patience.
May 10, 14:06 PDT
Update - We are continuing to work on a fix for this issue. Thank you for your patience.
May 10, 13:31 PDT
Identified - We have identified an issue with DNS lookups on pantheonsite.io domains. This impacts new sites and multidev environments.
May 10, 12:34 PDT
May 9, 2019

No incidents reported.

May 8, 2019
Resolved - Drupal.org has released Drupal version 8.7.1. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-007[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/8.7.1
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-007
May 8, 11:59 PDT
Resolved - Drupal.org has released Drupal version 7.67. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-007[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.67
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-007
May 8, 11:59 PDT
May 7, 2019

No incidents reported.

May 6, 2019
Postmortem - Read details
May 8, 13:52 PDT
Resolved - Sites have returned online and the incident is now resolved. Thanks again for your patience and understanding!
May 6, 09:37 PDT
Monitoring - Sites are returning online and the incident is clearing. We are continuing to monitor performance.
May 6, 09:07 PDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 08:53 PDT
Investigating - We are addressing an infrastructure failure that is affecting a number of customer sites. Our engineering team is investigating now. Thank you for your patience.
May 6, 08:33 PDT
May 5, 2019

No incidents reported.