Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

Degraded Dashboard and Workflow Performance

Resolved - Incident is resolved. Logins, workflows and Terminus operations are working as expected. Thanks again for your patience!
May 16, 09:35 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 09:01 PDT

Identified - The issue has been identified and a fix is being implemented.
May 16, 08:48 PDT

Update - We are continuing to investigate this issue.
May 16, 08:25 PDT

Investigating - Our monitoring has detected elevated error dashboard and workflow rates, which may manifest as slow page loads, failed logins and workflows.
May 16, 08:22 PDT

Infrastructure Issue Affecting Customer Sites

Resolved - This incident has been resolved.
May 16, 00:11 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 23:01 PDT

Identified - The issue has been identified and a fix is being implemented.
May 15, 21:56 PDT

Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
May 15, 21:20 PDT

May 14, 2019

Some customers are seeing issues with committing changes through SFTP

Resolved - This incident has been resolved.
May 14, 17:57 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 17:12 PDT

Identified - The issue has been identified and a fix is being implemented.
May 14, 17:07 PDT

Investigating - We are currently investigating this issue.
May 14, 16:20 PDT

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

DNS issue for pantheonsite.io domains

Resolved - This incident has been resolved.
May 10, 22:18 PDT

Update - We have no new information to report as we continue to monitor the results. Next update: 60 minutes.
May 10, 20:10 PDT

Update - We are continuing to monitor the results and are seeing steady recovery of DNS lookups on pantheonsite.io domains.
May 10, 18:55 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 17:31 PDT

Update - We have no new information to report as we continue to work toward a fix. Next update: 60 minutes.
May 10, 16:15 PDT

Update - We continue to work towards resolving this issue. We will update this page again in one hour. Thank you for your patience.
May 10, 15:10 PDT

Update - We are continuing to work on a fix for this issue. We will post our next update no later than one hour from now.
Thank you for your patience.
May 10, 14:06 PDT

Update - We are continuing to work on a fix for this issue. Thank you for your patience.
May 10, 13:31 PDT

Identified - We have identified an issue with DNS lookups on pantheonsite.io domains. This impacts new sites and multidev environments.
May 10, 12:34 PDT

May 9, 2019

No incidents reported.

May 8, 2019

Status update for Drupal 8.7.1

Resolved - Drupal.org has released Drupal version 8.7.1. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-007[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/8.7.1
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-007
May 8, 11:59 PDT

Status update for Drupal 7.67

Resolved - Drupal.org has released Drupal version 7.67. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-007[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.67
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-007
May 8, 11:59 PDT

May 7, 2019

No incidents reported.

May 6, 2019

Infrastructure Issue Affecting Customer Sites

Postmortem - Read details
May 8, 13:52 PDT

Resolved - Sites have returned online and the incident is now resolved. Thanks again for your patience and understanding!
May 6, 09:37 PDT

Monitoring - Sites are returning online and the incident is clearing. We are continuing to monitor performance.
May 6, 09:07 PDT

Identified - The issue has been identified and a fix is being implemented.
May 6, 08:53 PDT

Investigating - We are addressing an infrastructure failure that is affecting a number of customer sites. Our engineering team is investigating now. Thank you for your patience.
May 6, 08:33 PDT

May 5, 2019

No incidents reported.