Pantheon Operations

All Systems Operational

Customer Sites Operational
Dashboard Operational
Global CDN Operational
Spinup Operations Operational
Workflow Operations Operational
Support Tickets Operational
Support Chat Operational
Terminus Operations Operational
Site Certificate Provisioning Operational
Billing Operations Operational
Autopilot Operational
Git Operational
Front-End Sites (Beta) Operational
Content Publisher (Public Preview) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine Maintenance Impacting Dashboard, Terminus, Workflows and Certificate Services Aug 11, 2026 18:00-19:00 PDT

During this maintenance window, there will be a temporary interruption of the following services:

1. Dashboard: May experience slowness or be intermittently accessible
2. Workflows: Deploys, backups, and database operations may be delayed
3. Certificate Services: New certificate issuance may be temporarily impacted

We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.
Posted on Aug 06, 2026 - 05:23 PDT
System Metrics Month Week Day
Customer Site Availability
Fetching
Dashboard Response Time
Fetching

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

Degraded Workflows
Resolved - This incident has been resolved.
Aug 7, 15:08 PDT
Update - We are continuing to monitor for any further issues.
Aug 7, 11:53 PDT
Update - We are actively observing internal graphs to ensure performance remains stable following recent measures.

Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available.
Aug 7, 09:58 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 08:31 PDT
Update - Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing.

We'll provide our next update in an hour, or sooner once the information is available.
Aug 7, 06:44 PDT
Update - Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.
Aug 7, 05:39 PDT
Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks].

Our engineers are actively working on a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Aug 7, 04:04 PDT

Aug 6, 2026

Automated Backup Failures
Resolved - This incident has been resolved.
Aug 6, 14:59 PDT
Update - We are continuing to monitor for any further issues.
Aug 6, 14:48 PDT
Monitoring - We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the next 24 hours.

We'll share another update once we've confirmed full backup stability across affected sites.
Aug 6, 12:36 PDT
Dashboard Performance Issues
Resolved - This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event.

Thank you for your patience while we worked to resolve this. If you encounter any further issues, please contact our Support team.
Aug 6, 10:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 08:50 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 6, 02:03 PDT
Update - The necessary backend processes are still actively running to resolve the degraded performance.
Our engineering team is continuing to monitor the progress.

Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 5, 15:57 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.

Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 5, 11:48 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 5, 08:07 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.

We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
Aug 5, 05:17 PDT
Update - Our engineering team is actively working to resolve this issue and continues to make progress.

Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
Aug 5, 02:27 PDT
Update - We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.

Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
Aug 4, 23:06 PDT
Identified - Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations.
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
Aug 4, 14:12 PDT
Update - We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
Aug 4, 11:44 PDT
Investigating - Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.
- We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.
Aug 4, 11:37 PDT

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Dashboard login and Terminus errors
Resolved - This incident has been resolved.
Jul 30, 07:43 PDT
Monitoring - A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.
Jul 30, 07:18 PDT
Identified - The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at helpdesk@pantheon.io.
Jul 30, 06:55 PDT
Investigating - We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.
Jul 30, 06:25 PDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Dashboard Login Issues
Resolved - This incident has been resolved. Google login option is now working as expected

Thank you for your patience.
Jul 27, 04:49 PDT
Monitoring - A fix has been deployed, and the initial Dashboard login tests reflect positive results. Our team is closely monitoring.

We will provide a final update once the resolution is verified.

If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
Jul 27, 03:09 PDT
Update - We’re actively investigating the issue and will keep you updated.

For urgent support, please contact helpdesk@pantheon.io.
Jul 27, 01:38 PDT
Investigating - We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected.

Our engineering team is actively working to identify the root cause and implement a resolution. If you need immediate assistance, please contact us by email at helpdesk@pantheon.io.

We will provide our next update as soon as more information becomes available.
Jul 27, 00:33 PDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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