Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Aug 3, 2020

No incidents reported today.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Database endpoint down

Resolved - This incident has been resolved.
Jul 30, 21:17 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 20:28 PDT

Investigating - We are investigating a failed database endpoint.
Jul 30, 20:17 PDT

Database endpoint down

Resolved - This incident has been resolved.
Jul 30, 08:51 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 08:23 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 30, 08:11 PDT

Investigating - We are investigating a failed database endpoint.
Jul 30, 08:10 PDT

New Relic Access Issue

Resolved - This incident has been resolved.
Jul 30, 08:47 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 08:12 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 30, 07:50 PDT

Update - We are continuing to investigate this issue.
Jul 30, 06:40 PDT

Update - We are continuing to investigate the issue.
Jul 30, 05:40 PDT

Update - We are continuing to investigate the issue.
Jul 30, 04:36 PDT

Investigating - We are currently investigating an issue regarding New Relic access from the dashboard.
Jul 30, 03:33 PDT

Infrastructure Issue Affecting Customer Sites

Resolved - This incident has been resolved.
Jul 30, 06:39 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 05:41 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 04:33 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 03:15 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 02:10 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 01:08 PDT

Update - We are continuing to monitor for any further issues.
Jul 30, 00:40 PDT

Update - We are continuing to monitor for any further issues.
Jul 29, 23:18 PDT

Update - We are still continuing to monitor for any further issues.
Jul 29, 22:03 PDT

Update - We are still continuing to monitor for any further issues.
Jul 29, 20:31 PDT

Update - We are still continuing to monitor for any further issues.
Jul 29, 19:12 PDT

Update - We are still continuing to monitor for any further issues.
Jul 29, 18:03 PDT

Update - We are still continuing to monitor for any further issues.
Jul 29, 17:02 PDT

Update - We are continuing to monitor for any further issues.
Jul 29, 15:44 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 14:16 PDT

Update - We are continuing to work on a fix for this issue.
Jul 29, 14:05 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 29, 13:37 PDT

Investigating - We are addressing an infrastructure issue that is affecting customer sites and the Pantheon Dashboard.
Jul 29, 13:28 PDT

Jul 29, 2020

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

Global CDN Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:00 PDT

Scheduled - Pantheon will be performing scheduled maintenance on the Global CDN. This maintenance is scheduled for July 25th, 2020, 19:00 to 21:00 UTC. During this scheduled maintenance, clearing site pages or assets from the Global CDN cache will be unavailable. Adding HTTPS for new domains will also be unavailable.

For Advanced Global CDN customers any API calls to AGCDN will return a 503 status code. The following services will also be unavailable as a result: purging AGCDN cache (e.g. for Image Optimization) and fetching historical stats.

Edge delivery, traffic metrics, and all other content delivery services will not be affected. If you have any questions, please open a support request through the Pantheon dashboard or by emailing helpdesk@pantheon.io.
Jul 17, 15:36 PDT

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.

Jul 20, 2020

HTTPS Provisioning Delayed

Resolved - This incident has been resolved.
Jul 20, 17:35 PDT

Update - We are continuing to monitor for any further issues.
Jul 20, 16:38 PDT

Update - We are continuing to monitor for any further issues.
Jul 20, 15:36 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 14:36 PDT

Update - A fix is currently being worked on and we are continuing work to stabilize the service.
Jul 20, 13:42 PDT

Update - We are continuing to investigate this issue.
Jul 20, 12:35 PDT

Identified - We are investigating delayed HTTPS provisioning affecting new domain launches.
Jul 20, 11:35 PDT

Degraded Global CDN performance

Postmortem - Read details
Jul 27, 16:05 PDT

Resolved - This incident has been resolved.
Jul 20, 10:02 PDT

Update - We are continuing to monitor for any further issues.
Jul 20, 09:46 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 08:54 PDT

Investigating - We’re currently investigating degraded ability to clear the Global CDN edge caches.
Jul 20, 08:49 PDT

Application endpoint down

Postmortem - Read details
Jul 29, 16:56 PDT

Resolved - This incident has been resolved.
Jul 20, 10:01 PDT

Update - We are continuing to monitor for any further issues.
Jul 20, 09:46 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 09:15 PDT

Update - Our engineering team have confirmed this incident affected sites in the EU region only, other regions were not affected.
Jul 20, 08:32 PDT

Update - We are continuing to work on a fix for this issue.
Jul 20, 08:12 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 20, 07:38 PDT

Update - We are continuing to investigate this issue.
Jul 20, 07:20 PDT

Update - We are continuing to investigate this issue.
Jul 20, 06:30 PDT

Investigating - We have been alerted to an issue affecting an individual endpoint and are investigating
Jul 20, 05:50 PDT

Application endpoint down

Resolved - This incident has been resolved.
Jul 20, 03:45 PDT

Monitoring - Sites in the affected endpoint are now recovering. We are continuing to monitor for any further issues.
Jul 20, 03:29 PDT

Investigating - We have been alerted to an issue affecting an individual endpoint and are investigating
Jul 20, 03:11 PDT