Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Billing Operations ? Operational
Autopilot Operational
Git Operational
Front-End Sites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024
Resolved - This incident has been resolved.
Feb 27, 10:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 09:56 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 09:41 PST
Investigating - Internal monitoring detected failing Drupal 10 site creation workflows. Other workflows may be impacted. We are actively investigating this at the highest priority and will update as soon as we have more information.
Feb 27, 09:24 PST
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - The issue has been successfully resolved, and there should be no further disruptions. If you encounter any unexpected issues, please don't hesitate to contact our support team for immediate assistance. We greatly appreciate your patience and support throughout this incident.
Feb 22, 18:14 PST
Monitoring - A fix has been implemented, and we are currently monitoring the results.
Feb 22, 16:24 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 15:53 PST
Investigating - We are investigating an infrastructure failure that is affecting customer sites using platform domains (pantheonsite.io). The current symptoms identified are 404 errors leading to site unavailability for these sites.
Feb 22, 15:43 PST
Resolved - Support chat is now operational.
Feb 22, 05:50 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 03:17 PST
Update - We are continuing to investigate this issue. Chat response times may be delayed.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

Feb 22, 02:03 PST
Investigating - We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

Feb 22, 01:03 PST
Feb 21, 2024
Resolved - This incident has been resolved. We appreciate your patience and understanding!
Feb 21, 08:50 PST
Monitoring - Our team has applied a fix and is currently monitoring the results.
Feb 21, 08:31 PST
Update - We are continuing to investigate this issue.
Feb 21, 08:02 PST
Update - Upon investigation, we discovered that some sites are experiencing intermittent downtime and getting an error 500 when visiting the site. Our team is working hard to get this issue resolved as fast as possible.
Feb 21, 07:11 PST
Investigating - We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.

Feb 21, 06:43 PST
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - The issue has been successfully resolved, and there should be no further disruptions. If you encounter any unexpected issues, please don't hesitate to contact our support team for immediate assistance. We greatly appreciate your patience and support throughout this incident.
Feb 19, 12:49 PST
Monitoring - A fix has been implemented and we are monitoring the results. Sites are beginning to respond but the higher initial load is leading to a delay in full site availability.
Feb 19, 12:18 PST
Investigating - We are investigating an infrastructure failure that is affecting customer sites. The current symptoms identified are 503 errors leading to site unavailability.
Feb 19, 11:58 PST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.