Resolved -
After a thorough investigation, we have identified and addressed root cause of the recent service disruption for Front-End Sites.
The issue stemmed from rate-limiting imposed by a critical third-party service provider, with whom we collaborated in diagnosing the underlying problem and implementing corrective measures.
A detailed report will follow for all customers affected by the disruption.
May 7, 16:07 PDT
Update -
We are continuing our investigation into a platform-level issue that previously led to intermittent availability impacts for some Front-End Sites.
While platform monitoring has remained stable, our Engineering team is conducting an in-depth review to fully understand the underlying cause and ensure a long-term resolution is in place.
We appreciate your continued patience and understanding.
The next update will be shared within 24 hours, or sooner if new information becomes available.
May 6, 10:49 PDT
Update -
We are continuing to investigate the platform-wide issue that previously caused intermittent downtime for Front-End Sites.
While monitoring had shown signs of stability, a recurrence affecting a small number of isolated sites was observed today, resulting in temporary unavailability from approximately 05:30 to 06:47 UTC.
This latest incident appears to be related to the same underlying issue, and our Engineering team is actively engaged in a thorough investigation to identify the root cause and implement a long-term fix.
We understand the impact of these disruptions and are treating this with high urgency. Our next update will be shared within 24 hours, or sooner if new information becomes available.
May 5, 10:26 PDT
Update -
Our engineering team continues investigating the previous incident that affected front-end websites.
We haven't received any new reports in the past few days, and platform-wide monitoring has remained steady.
To provide a thorough root cause investigation and ensure long-term platform reliability, we continue the investigation. To prevent a recurrence, we utilize a rigorous and systematic approach.
Within the next 24 hours, or sooner if new information becomes available, the next update will be provided.
May 3, 07:39 PDT
Update -
Our Engineering team continues to investigate the earlier issue that impacted Front-End sites.
We have not received any new reports in recent days, and monitoring has remained stable across the platform.
This ongoing investigation is part of our commitment to delivering a thorough root cause analysis and ensuring long-term platform reliability. We are taking a careful and methodical approach to prevent recurrence.
The next update will be provided within the next 24 hours or sooner if new information becomes available.
May 2, 10:41 PDT
Update -
Our Engineering team is continuing to investigate and monitor platform behavior to ensure consistent stability across all Front-End Sites. While no new reports have been received over the past several days, we remain focused on identifying the root cause and maintaining optimal performance across the platform.
We will share the next update within 24 hours or sooner if new information becomes available.
May 1, 10:21 PDT
Update -
Our engineering team continues to actively monitor the platform to ensure stability, as no new reports of affected Front-End sites have been received in the past 24 hours. This ongoing observation supports our efforts to maintain consistent performance metrics and assist in the root cause analysis.
We will provide the next update within 24 hours, or sooner if new information becomes available.
Apr 30, 09:39 PDT
Update -
Front-End Sites are now fully operational, with stable metrics and no new issues.Our team continues to monitor performance and investigate the root cause. Drupal and WordPress sites were unaffected. Next update in 12 hours or sooner.
Apr 29, 00:54 PDT
Update -
Since no further issues have been reported and platform metrics have remained stable over the past few days, we are now marking the Front-End Sites component as fully operational.
Our engineering team continues to actively monitor performance and conduct a comprehensive root cause analysis to help prevent future incidents.
Drupal and WordPress sites remained fully operational throughout this event. We will continue to provide updates as our investigation progresses.
Apr 28, 12:46 PDT
Update -
The platform has maintained stable operations for several consecutive days. Our engineering team continues to actively monitor system performance and conduct a detailed investigation into the root cause to prevent future occurrences. Please note that Drupal and WordPress sites were not impacted at any time. We will provide further updates as our analysis progresses.
Apr 28, 10:00 PDT
Update -
We are continuing to investigate intermittent downtime affecting Front-End Sites. Drupal and WordPress sites remain unaffected.
If you are currently experiencing any issues with your Front-End Site, please reach out to Pantheon Support.
We will share another update within the next 12 hours, or sooner if new information becomes available.
Apr 28, 06:09 PDT
Update -
We're investigating reports of intermittent downtime affecting Front-End Sites. Rest assured Drupal and WordPress sites are not impacted. If you're experiencing issues, please contact Support via chat or ticket — we're ready to help. We'll share another update within 12 hours or sooner if additional information becomes available.
Apr 27, 17:05 PDT
Update -
We are actively investigating reports of intermittent downtime affecting Front-End Sites. At this time, Drupal and WordPress sites remain unaffected.
If you are currently experiencing issues with your Front-End Site, please reach out to Support via chat or ticket—our team is ready to assist you.
We will provide another update within the next 12 hours, or sooner if additional information becomes available.
Apr 27, 05:21 PDT
Update -
We are investigating reports of intermittent downtime affecting some front-end websites. WordPress and Drupal sites are not impacted. If you are experiencing issues, please contact Support through chat or by submitting a ticket. We will post another update within 12 hours, or sooner if we have new information.
Apr 27, 00:31 PDT
Update -
We are conducting investigations into reports of front-end sites experiencing intermittent downtime. This incident is not currently affecting WordPress or Drupal websites.
Our staff is available to help if you're having problems with your front-end site right now. Please contact Support by chat or ticket.
Within the following twelve hours, or sooner if further information becomes available, we will provide another update.
Apr 26, 07:35 PDT
Update -
We are actively investigating reports of intermittent downtime impacting Front-End Sites. At this time, Drupal and WordPress sites are not affected by this incident.
If you're currently experiencing issues with your Front-End Site, please contact Support via chat or ticket—our team is standing by to assist.
We will share another update within the next 12 hours or sooner as more information becomes available.
Apr 25, 14:17 PDT
Update -
We are continuing to investigate the intermittent downtime affecting Front-End Sites.
Drupal and WordPress sites remain unaffected. We will provide another update in 12 hours or sooner if more details become available.
If you need immediate assistance, please reach out to Pantheon Support.
Apr 25, 07:20 PDT
Update -
Our investigation into the intermittent downtime affecting Front-End Sites is still ongoing. We are continuing to analyze the root cause and working toward a more durable solution, while closely monitoring the platform for any further recurrence.
Drupal and WordPress site functionality remains unaffected. We will provide the next update in approximately 12 hours, or sooner if new information becomes available.
If you're still experiencing issues or have any questions, please don't hesitate to reach out to Pantheon Support.
Apr 24, 19:41 PDT
Investigating -
We are currently investigating a recurrence of intermittent downtime affecting Front-End Sites. The latest disruption occurred between 11:11 and 11:20 UTC on April 24, 2025.
While a previous fix was implemented and monitored following the April 23 incident, this recurrence indicates that the issue has not been fully resolved. Our team is actively investigating the root cause and working toward a more durable solution.
Drupal and WordPress site functionality remain unaffected. We will provide an update in 12 hours or sooner as more information becomes available.
If you are experiencing continued issues or have questions, please contact Pantheon Support.
Apr 24, 09:45 PDT