Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Sep 11, 2024

No incidents reported today.

Sep 10, 2024

Routine Maintenance Impacting Dashboard & Terminus Operations

Completed - The scheduled maintenance has been completed.
Sep 10, 19:37 PDT

Verifying - Verification is currently underway for the maintenance items.
Sep 10, 19:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 PDT

Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, September 10, 2024.

During this maintenance window, there will be a temporary interruption of Dashboard and Terminus operations. Workflows that run within the Dashboard or via the Terminus command line may fail to execute. These workflows include the creation of new multidev environments, site backup or restore operations, and scripts run by Quicksilver. We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at helpdesk@pantheon.io
Sep 5, 06:21 PDT

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

404 Errors on Assets After Environment Cloning

Resolved - This incident has been resolved.
Sep 5, 18:33 PDT

Monitoring - The fix has been implemented and deployed. We are now observing successful clones, assuming that the issue has been resolved.
Sep 5, 16:58 PDT

Update - We have identified the issue and are actively taking steps to resolve it. We will issue further updates within the next 30 minutes or as new information becomes available.
Sep 5, 16:19 PDT

Update - We have identified the issue and are currently taking preliminary steps to resolve it. We will provide further updates in 30 minutes or as additional information becomes available.
Sep 5, 15:49 PDT

Identified - We are currently investigating reports of 404 errors when accessing static file assets after a clone. Affected sites may experience these errors in the destination environment following the successful cloning of files between environments.

Our engineering team is aware of the issue and is actively working on a resolution. If you encounter this issue, please reach out to support for assistance.

We will provide further updates in 30 minutes or as more information becomes available.
Sep 5, 15:19 PDT

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

Degraded Dashboard Workflow and Site Performance

Resolved - This incident has been resolved, but if you encounter any further issues, please don’t hesitate to contact our support team.

We appreciate your patience and understanding.
Aug 28, 11:35 PDT

Update - We are actively monitoring the situation to ensure everything continues to run smoothly. We will provide updates and share any significant developments as they occur.

Should you encounter any further issues, please do not hesitate to contact our support team. We appreciate your patience and understanding.
Aug 28, 10:51 PDT

Update - We're continuing to monitor the situation to ensure everything is running smoothly. We'll keep you updated and share any important developments as they arise.
Aug 28, 04:59 PDT

Update - We are closely monitoring the situation to ensure everything remains stable. We'll keep you informed and will share another update within the next few hours.
Aug 28, 02:01 PDT

Update - We are continuing to monitor for any further issues and will provide another update in the next few hours.
Aug 27, 23:56 PDT

Update - Our systems are currently stable, but we remain vigilant and are actively monitoring for any potential issues.
Aug 27, 22:09 PDT

Update - We are closely monitoring the situation and addressing issues with customer sites as they arise. Once all sites have been fully remediated, we will provide an update. Please know that our team is dedicated to resolving this, and we’re here to support you throughout the process.

If you encounter any additional issues, please reach out to our support team. We’re here to help. Thank you for your continued patience.
Aug 27, 18:50 PDT

Update - We are actively monitoring the situation for any further issues.
We are continuing to remediate issues with customer sites as they emerge and will announce when remediation for all sites is complete. Please rest assured that our team is fully committed to resolving this, and we’re here to support you every step of the way.

If you experience any further issues, don’t hesitate to reach out to our support team—we’re here for you. Thank you for your patience.
Aug 27, 16:18 PDT

Update - We are continuing to monitor for any further issues.
Aug 27, 13:42 PDT

Update - We are actively monitoring the situation, and our systems are indicating a stable status.
We will provide another update in the next 30 minutes to 1 hour, or sooner if new information becomes available.
Aug 27, 12:22 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 09:43 PDT

Update - We've resolved the majority of impacted sites and are continuing to address any new ones as they come up. We're working diligently to resolve the issue as quickly as possible.
Aug 27, 06:57 PDT

Update - We are diligently addressing the issues affecting the impacted sites and will continue to provide timely updates as we make progress.
Aug 27, 03:31 PDT

Update - We are continuing our work to resolve the remaining affected sites and will share updates within the next few hours.
Aug 27, 01:11 PDT

Update - We are continuing our efforts to remediate the remaining affected sites and will provide updates within the next few hours.
Aug 26, 23:06 PDT

Update - We are actively working on remediating all affected sites and will provide updates as progress is made.
Aug 26, 21:48 PDT

Update - We are seeing elevated 504 errors on customer sites in different regions. Our engineering team is aware of the issue and is actively working on a resolution. We are committed to resolving the situation as quickly as possible and will keep you updated as we make progress.
Aug 26, 18:22 PDT

Update - We are continuing to work on a fix for this issue.
Aug 26, 17:01 PDT

Identified - The issue remains identified, and our engineering teams are now manually applying the necessary fixes to the affected resources. We are working diligently to resolve the situation and will provide further updates as progress is made.
Aug 26, 15:23 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 26, 14:31 PDT

Identified - The issue has been identified, and preliminary steps are being made for resolution.
Aug 26, 14:17 PDT

Investigating - Our internal team has identified workflow errors affecting several sites. We are actively investigating this with the highest priority and will provide updates as soon as we have more information.
Aug 26, 13:26 PDT