Next.js site creation unavailable
Update - We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

Our engineering team is actively working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. Thank you for your patience.

We will post another update in 1 hour, or sooner if there is a change.
Nov 12, 2026 - 19:33 PST
Update - We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

Our engineering team has narrowed down where the problem is and is working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io.

Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.
Nov 12, 2026 - 18:24 PST
Investigating - We are investigating an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. We will post an update as soon as we have more information.
Nov 12, 2026 - 17:12 PST
Uptime over the past 90 days. View historical uptime.
Customer Sites Operational
Dashboard Operational
Global CDN Operational
Spinup Operations Operational
Workflow Operations Operational
Support Tickets Operational
Support Chat Operational
Terminus Operations Operational
Site Certificate Provisioning Operational
Billing Operations Operational
Autopilot Operational
Git Operational
Front-End Sites (Beta) Operational
Content Publisher (Public Preview) Operational
Solr Operational
Next.js Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Customer Site Availability
Fetching
Average Dashboard Load Time
Fetching

Nov 12, 2026

Unresolved incident: Next.js site creation unavailable.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Routine Maintenance for Platform Security & Stability Updates
Completed - The scheduled maintenance has been completed.
Nov 10, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 PST
Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, November 10, 2026.

This maintenance includes upgrading infrastructure components to maintain compliance, applying security patches, and improving error reporting for customer workflows.

What you need to do: No action is needed. If your site uses Object Cache (Redis) for sessions or as a database, expect a short outage. Avoid initiating deployments or database updates during the maintenance window if possible.

What you may notice:
- Sites that use Object Cache may load more slowly or experience brief unavailability for 3 to 10 minutes
- Sites that use Object Cache for sessions or as a database may be disrupted until it returns
- Deploys and database updates initiated during the window may fail mid-run. Other workflows may experience brief delays. Failures can be retried with no partial state.
- Dashboard may experience temporary interruption

Your site data and databases are not affected.

We will post updates on the Pantheon status page. If you have questions, contact support by chat or at helpdesk@pantheon.io.
Nov 5, 06:17 PST
Degraded Solr Indexing
Resolved - This incident has been resolved.
Nov 10, 07:33 PST
Update - Batch remediation for non-live sites is ongoing.

We’ll share another update when it’s complete or if there’s a significant change.
Nov 7, 18:46 PST
Update - All live sites have been remediated. Batch remediation for non-live sites is in progress.

We'll share another update as remediation progresses.
Nov 6, 05:28 PST
Update - Batch remediation is continuing, and Solr indexing has been restored for many affected sites.

Some live sites still require manual attention, and additional remediation is planned to begin today.

Non-live environments will be addressed at a lower priority.

We’ll continue monitoring Solr indexing and share another update if anything changes.
If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 3, 09:59 PST
Update - We are continuing to monitor for any further issues. Should you require immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 2, 13:53 PST
Update - We are continuing to monitor the implemented fix and Solr indexing results for affected sites. We'll share another update if the status changes. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 1, 11:00 PST
Update - We are continuing to monitor the implemented fix and results.

If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Nov 1, 03:24 PST
Update - Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience.

If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Oct 31, 16:33 PDT
Update - We are observing the fix for any further issues. Thank you for your patience.
Oct 31, 03:00 PDT
Update - We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.
Oct 30, 19:38 PDT
Update - Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.
Oct 30, 11:50 PDT
Update - We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.
Oct 30, 07:59 PDT
Update - We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.
Oct 30, 03:13 PDT
Update - No new reports with solr issue but we are still monitoring the results of the implemented fix.
Oct 29, 23:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 21:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 19:52 PDT
Investigating - We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.
Oct 29, 17:36 PDT

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

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