Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Average Dashboard Load Time

Fetching

Past Incidents

Sep 1, 2026

Dashboard Outage

Resolved - This incident has been resolved.
Sep 1, 13:37 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 13:37 PDT

Update - Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.

If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
Sep 1, 12:33 PDT

Update - Our engineering team continues working to resolve the issue across the remaining impacted components.
Overall performance across most services continues to improve, and we are actively working toward full recovery.

If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
Sep 1, 11:43 PDT

Update - Most products have recovered and performance is normalizing.

Our engineering team is actively validating a few remaining product impacts.
For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
Sep 1, 10:40 PDT

Update - Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.

For urgent assistance, email helpdesk@pantheon.io.
Sep 1, 09:27 PDT

Identified - We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.

If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
Sep 1, 09:20 PDT

Update - Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.

If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
Sep 1, 08:56 PDT

Update - Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.

In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
Sep 1, 08:38 PDT

Investigating - Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.

We are actively working to identify the root cause and restore normal performance as quickly as possible.

Need Immediate Assistance?
• General concerns: Open a chat with our support bot and request to open a ticket for urgent cases.
• If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
Sep 1, 08:14 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Dashboard – Degraded Performance

Resolved - This incident has been resolved.
Aug 20, 15:26 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 14:23 PDT

Investigating - We are investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected.
Our Engineering team is actively working to identify the root cause and restore normal functionality.

Need Immediate Assistance?
General concerns: Submit a support ticket or reach out via Live Chat.
If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available.
Aug 20, 14:16 PDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Degraded site creation

Resolved - This incident has been resolved.
Aug 18, 15:47 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 14:37 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 13:29 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 12:09 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 11:09 PDT

Update - We are continuing to work on a fix for this issue.
Aug 18, 10:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Aug 18, 09:49 PDT

Update - We are continuing to investigate this issue.
Aug 18, 09:08 PDT

Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend waiting on creation of sites until the issue is resolved.
Aug 18, 08:35 PDT

Degraded Workflows affecting AU region

Resolved - We have concluded our monitoring period and have deemed this incident resolved. Thank you for your patience.

If you encounter any further issues, please open a ticket with us at helpdesk@pantheon.io.
Aug 18, 04:03 PDT

Monitoring - Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks.

We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.
Aug 18, 01:54 PDT

Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region.

Our engineers are actively working on a fix. We'll post progress updates regularly on this page.

We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.
Aug 18, 00:05 PDT