Pantheon Operations Status

Pantheon Operations

Infrastructure Issue Affecting Customer Sites

Update - We are continuing to monitor for any further issues.
Dec 6, 21:28 PST

Update - We are continuing to monitor for any further issues.
Dec 6, 20:00 PST

Update - We are continuing to monitor for any further issues.
Dec 6, 19:00 PST

Update - We are continuing to monitor for any further issues.
Dec 6, 18:00 PST

Update - We are continuing to monitor for any further issues.
Dec 6, 17:00 PST

Update - We are continuing to monitor for any further issues.
Dec 6, 16:01 PST

Update - No new updates.
Dec 6, 14:44 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 13:30 PST

Update - We are continuing to work on a fix for this issue.
Dec 6, 13:24 PST

Identified - The issue has been identified and a fix is being implemented.
Dec 6, 12:46 PST

Update - We are continuing to investigate this issue.
Dec 6, 12:17 PST

Investigating - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Dec 6, 11:49 PST

Customer Sites Partial Outage

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Dec 6, 2021

Unresolved incident: Infrastructure Issue Affecting Customer Sites.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Database endpoint down

Postmortem - Read details
Dec 3, 13:28 PST

Resolved - This incident has been resolved.
Dec 2, 09:40 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 09:06 PST

Identified - The issue has been identified and a fix is being implemented.
Dec 2, 08:34 PST

Update - We are continuing to investigate this issue.
Dec 2, 08:21 PST

Investigating - We are investigating a failed database endpoint.
Dec 2, 07:47 PST

Dec 1, 2021

Degraded Dashboard Performance

Resolved - This incident has been resolved.
Dec 1, 14:00 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 13:02 PST

Investigating - Our monitoring has detected elevated error dashboard rates, which may manifest as slow page loads or failed logins.
For urgent issues please contact support via helpdesk@pantheon.io.
Dec 1, 12:15 PST

Legacy Edge will shut down in 60 days - Upgrade to Global CDN today

Resolved - We will be shutting down our Legacy Edge on February 1, 2022. The Legacy Edge is being replaced by the new Global CDN, which has been widely adopted since its release in July 2017 [1] . Global CDN uses powerful and strategically distributed points of presence (POPs) around the globe to make your site faster, more reliable, and more secure and includes managed HTTPS.

# What’s changing?
As of February 1, 2022, we will shut down the Legacy Edge. The Legacy Edge is a single point of failure, located in a single data center in Chicago and limited to insecure HTTP.

Leading up to shutdown we will have a series of scheduled outages with the following timeline:
12/15/21 - Scheduled Legacy Edge outage for 15 minutes
1/18/22 - Scheduled Legacy Edge outage for 4 hours
1/25/22 - Scheduled Legacy Edge outage for 24 hours
2/1/22 - Permanent shutdown of Legacy Edge

To power Global CDN, we've partnered with Fastly, to make their blazing-fast network delivering sub-second page loads available to all our WordPress and Drupal customers. Save time and resources by letting us handle CDN and HTTPS setup, configuration, and maintenance in each environment. We’re also proud to make Global CDN available at all account levels.

Global CDN includes fully managed and free HTTPS at all account tiers. We manage high-grade encryption with TLS 1.2. Pantheon can now completely automate and manage the certificate hosting and renewal process.

# What do I need to do?
In order to keep your site running and avoid the scheduled outages, you must update DNS for any of your domain(s) that are still pointing to the Legacy Edge and point them to the new Global CDN.
Upgrade to Global CDN by updating DNS for your domain(s)
- Visit Pantheon site dashboard
- Click “Live”
- Click “Details” for each domain with “Upgrade to CDN” status
- Copy DNS values
- Login to your DNS provider
- Follow your DNS provider’s documentation to update DNS records

Please note that Pantheon does not manage DNS and you must make the changes through your DNS provider.

# We’re here to help

If you have additional questions or need assistance please contact Pantheon support through the Pantheon dashboard or by emailing helpdesk@pantheon.io.

[1] - https://pantheon.io/blog/pantheon-launches-global-cdn-automated-https-all-sites
Dec 1, 06:52 PST

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Email Disruption

Postmortem - Read details
Nov 30, 11:09 PST

Resolved - This incident has been resolved.
Nov 22, 07:03 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 05:34 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 05:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 04:20 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 03:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 02:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 01:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 22, 00:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 21, 23:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 21, 22:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 21, 21:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 21, 20:19 PST

Update - No new information at this time. We will post an update in 60 minutes.
Nov 21, 19:19 PST

Update - We are continuing to work on a fix for this issue.
Nov 21, 18:18 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 21, 17:17 PST

Update - We are continuing to investigate this issue.
Nov 21, 16:09 PST

Investigating - We are aware of an issue that is preventing emails from being sent when performing certain actions on the Pantheon dashboard. This is impacting the deliverability of password reset emails and notification emails when adding new team members to accounts.

This service disruption does not affect any site-specific email functionality.

Our Engineering team is actively working towards a resolution.
Nov 21, 15:09 PST