Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Billing Operations ? Operational
Autopilot Operational
Git Operational
Front-End Sites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 10:29 PDT
Monitoring - We’re still closely monitoring the implemented fix and the platform remains stable now. We’ll update around 30 minutes to an hour or as soon as more information becomes available.
Apr 18, 09:53 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 18, 08:58 PDT
Update - Our Engineering team is actively investigating the issue by thoroughly checking every aspect of the Dashboard.
Apr 18, 07:41 PDT
Update - Our Engineering team is still actively investigating the issue with the Dashboard.
Apr 18, 07:05 PDT
Update - We are continuing to investigate this issue.
Apr 18, 06:33 PDT
Investigating - We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io

Apr 18, 05:55 PDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 PDT
Scheduled - On April 16, 2024, Pantheon is implementing a change in the domain verification process. To enhance platform reputation and protect you from domain hijacking, we will now require the verification of domain ownership. Previously, this step was optional and could be skipped during SSL certificate pre-provisioning.

This change will not affect existing domains and no action is required. This was previously planned to launch but was rolled back.

For more information, please refer to our documentation on domain addition https://docs.pantheon.io/guides/domains/custom-domains#add-a-custom-domain and the FAQ under that section pertaining to the ownership verification.

If you have any questions about working with this new security measure, please reach out to our support team and we will be happy to assist.

Apr 15, 07:08 PDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Completed - Scheduled maintenance has been completed for United States region. This concludes the maintenance across all regions.
Apr 13, 01:54 PDT
Update - Scheduled maintenance for the live sites in United States region is completed. Maintenance for pre-production environments is in progress. We will post an update when that is completed.
Apr 13, 00:40 PDT
Update - Scheduled maintenance is now starting (as scheduled) for United States region. We will provide updates as necessary and after it is completed.
Apr 12, 23:59 PDT
Update - Scheduled maintenance has been completed for Canada and Europe regions. We will post an update before we start maintenance for the final region - United States - which will start at midnight PDT tonight as scheduled.
Apr 12, 16:39 PDT
Update - Scheduled maintenance is now starting (as scheduled) for Canada and Europe regions. We will provide updates as necessary and after it is completed in these regions.
Apr 12, 16:00 PDT
Update - Scheduled maintenance has been completed for AUS region. We will post an update before we start maintenance for next set of regions - Canada and Europe. No changes to the maintenance schedule as communicated for remaining regions.
Apr 12, 10:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 PDT
Update - Maintenance will begin as scheduled starting with the AUS region first. No changes to any of the regional schedules.
Apr 12, 09:58 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 14:59 PDT
Scheduled - Pantheon will be conducting platform maintenance on both live sites and pre-production environments. Most sites' production environments will experience no impact. Pantheon’s dashboard and pre-production environments will not be fully available during the maintenance window.

We are coordinating the maintenance window outside of regional business hours to minimize disruption.

Live Sites
We will be conducting live site updates during the specified windows below. The maintenance is expected to last for 30 minutes. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 03:30 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 16:30 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 01:30 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 00:30 PDT

Pre-Production Environments
There will be an interruption to pre-production environments, which will impact site development. Pantheon Dashboard will not be fully available during this maintenance period. This maintenance is expected to last for 2 hours. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 05:00 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 18:00 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 03:00 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 02:00 PDT

We are taking all necessary preventive measures to minimize service disruption and will communicate maintenance progress via status.pantheon.io during these windows..

Pantheon Team

Mar 25, 09:50 PDT
Apr 12, 2024
Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 11:04 PDT
Monitoring - A fix has been implemented and everything should be back to normal, but we're currently monitoring the results.

We’ll update around 30 minutes to an hour or as soon as more information becomes available.

Apr 11, 10:20 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 10:08 PDT
Investigating - Internal monitoring has detected issues in the form of 403 errors on a number of sites within the platform. We are actively investigating this at the highest priority and will update as soon as we have more information.
Apr 11, 09:55 PDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 22:51 PDT
Update - A fix has been implemented and we are monitoring the results.
Apr 9, 22:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:03 PDT
Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.

Apr 9, 20:16 PDT
Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.

Apr 9, 19:17 PDT
Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.

Apr 9, 18:14 PDT
Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 30 minutes to 1 hour or as soon as more information becomes available.

Apr 9, 17:16 PDT
Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 30 minutes to 1 hour or as soon as more information becomes available.

Apr 9, 16:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 15:28 PDT
Update - We are continuing to investigate this issue.
Apr 9, 14:57 PDT
Update - We are continuing to investigate this issue.
Apr 9, 14:26 PDT
Investigating - We have detected and are investigating elevated response times for some workflows, which may slow deploy and environment creation operations.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.

Apr 9, 13:56 PDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.