Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Terminus Operations ? Operational
Site Certificate Provisioning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Jan 15, 2021

No incidents reported today.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 09:46 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 09:37 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 09:02 PST
Update - We are continuing to monitor for any further issues.
Jan 13, 08:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 07:49 PST
Investigating - Our monitoring has detected elevated error dashboard rates, which may manifest in commit log errors.
Jan 13, 07:35 PST
Jan 12, 2021
Postmortem - Read details
Jan 14, 10:18 PST
Resolved - The incident is now resolved and Customer Sites and the Global CDN are operating as normal.
Jan 12, 08:56 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 08:22 PST
Update - We are continuing to investigate this issue.
Jan 12, 08:07 PST
Investigating - We are addressing an infrastructure failure that is affecting site availability.
Jan 12, 07:38 PST
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Completed - [Resolved] Managed HTTPS update no longer affects Android users

Pantheon's certificate authority partner for Managed HTTPS, Let’s Encrypt, has now developed a solution that will leave Android users unaffected and the scheduled maintenance will no longer occur. The chain switch will now include a new cross-sign that enables uninterrupted compatibility. The previously-planned chain switch on January 11th, 2021 will not occur. Managed HTTPS service will continue uninterrupted without any action.
Jan 8, 14:19 PST
Scheduled - On January 11, 2021, Pantheon's certificate authority partner for Managed HTTPS, Let’s Encrypt, will start providing a certificate chain using their own root certificate by default. This change is only expected to cause compatibility issues with a very small percentage of traffic from very old clients, including Android devices older than 7.1.

To extend compatibility with older clients, Pantheon is manually overriding the default and will continue to serve the IdenTrust cross-signed intermediate until September 29, 2021, at which time Let's Encrypt's new intermediate will be served.

For customers who require support for Android devices older than 7.1 after September 29, 2021, this change will require action on your part to avoid any impact to your traffic, such as using Pantheon’s Custom Certificate, or terminating TLS outside of Pantheon.

For more information on the update from Let’s Encrypt please see their blog post: https://letsencrypt.org/2019/04/15/transitioning-to-isrg-root.html
Nov 10, 15:22 PST
Resolved - This incident has been resolved.
Jan 8, 10:54 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 10:18 PST
Identified - We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Jan 8, 09:55 PST
Jan 7, 2021
Resolved - Pantheon has confirmed we are not using any of the SolarWinds components listed as affected in the recent security incident.

- None of our third-party platform providers have reported being impacted by this incident.
- No adjustments or changes have been required in response to these developments.
- We are monitoring media and security alert feeds for updates as the affected parties advance their investigations.
- Any further update regarding our response to this incident will be posted on our status page at: https://status.pantheon.io

SolarWinds Statement - https://www.solarwinds.com/securityadvisory
Jan 7, 14:11 PST
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

Jan 1, 2021

No incidents reported.