Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

Degraded Workflows for DB Clones

Resolved - Cloning operations have stabilized and the incident has been cleared. Thank you for your patience.
Jul 24, 17:18 PDT

Identified - Our monitoring has detected elevated response times for some workflows, specifically long queue times for DB clones.
Jul 24, 14:58 PDT

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

Elevated backup failure rate

Resolved - Backups and exports are back to normal. The incident is resolved. Thank you for your patience.
Jul 21, 19:36 PDT

Monitoring - A fix was identified and deployed as of today at 10:15am (Pacific). The fix affects new backups going forward. We are monitoring performance of the fix. Thank you for your patience.
Jul 21, 14:50 PDT

Investigating - Our monitoring has detected an increase in failures for backups and exports.
Jul 21, 06:52 PDT

Jul 20, 2017

Quicksilver Operations

Resolved - This issue has been fixed.
Jul 20, 23:32 PDT

Monitoring - A fix has been deployed and we are monitoring the results.
Jul 20, 22:47 PDT

Identified - We have identified the issue and are working on deploying a fix.
Jul 20, 22:41 PDT

Investigating - We are investigating increases in failure rates for Quicksilver operations
Jul 20, 21:23 PDT

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

Filesystem Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 PDT

Update - Scheduled maintenance has proceeded as planned. We are continue to monitor through the maintenance window. Please contact support if you have any issues reading or writing files.
Jul 15, 20:18 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:01 PDT

Scheduled - We are planning a maintenance window to proactively apply a patch to help ensure future stability.
Jul 15, 11:24 PDT

Jul 15, 2017

Degraded Filesystem Performance

Postmortem - Read details
Jul 17, 16:08 PDT

Resolved - Service restored; filesystem access has stabilized and are continuing to monitor performance. We are planning a maintenance window to proactively apply a patch to help ensure future stability.
Jul 15, 11:21 PDT

Monitoring - We have addressed the issue and are continuing to monitor closely. If you have continued issues, please contact support. We are investigating next steps to ensure future stability.
Jul 15, 10:03 PDT

Identified - We have identified the issue and are working to stabilize the filesystem for affected sites.
Jul 15, 09:21 PDT

Update - We are still investigating a root cause for the issue within the Filesystem. Please be advised that the Pantheon documentation pages are also impacted and may not be loading as expected.
Jul 15, 08:45 PDT

Investigating - We are investigating an issue affecting a portion of sites where file assets are not being delivered as expected.
Jul 15, 07:51 PDT

Jul 14, 2017

File backup failures

Resolved - File backups are back to normal. The incident is resolved. Thank you for your patience.
Jul 14, 18:12 PDT

Monitoring - We are monitoring the workflow operations to determine any necessary remediation.
Jul 14, 17:32 PDT

Investigating - We are investigating an issue with file backups on some sites.
Jul 14, 11:35 PDT

Jul 13, 2017

No incidents reported.