All Systems Operational

Customer Sites Operational
Dashboard Operational
Global CDN Operational
Spinup Operations Operational
Workflow Operations Operational
Support Tickets Operational
Support Chat Operational
Terminus Operations Operational
Site Certificate Provisioning Operational
Billing Operations Operational
Autopilot Operational
Git Operational
Front-End Sites (Beta) Operational
Content Publisher (Public Preview) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine Maintenance Impacting Site Management Operations Sep 8, 2026 18:00-19:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 03, 2026 - 19:18 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 03, 2026 - 04:38 PDT
Scheduled - During this maintenance window, there will be a temporary interruption of site management workflows. Specifically, deployments and database operations will be interrupted. In addition, jobs queued in advance of the window will fail during the window.

We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email the Pantheon Helpdesk.
Sep 03, 2026 - 04:35 PDT
System Metrics Month Week Day
Customer Site Availability
Fetching
Average Dashboard Load Time
Fetching

Sep 3, 2026

Database Connection Issues and 504 Errors on Subset of Sites
Resolved - This incident has been resolved.
Sep 3, 12:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 11:44 PDT
Investigating - We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.

If you need immediate assistance:

General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
Sep 3, 11:23 PDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Dashboard Outage
Resolved - This incident has been resolved.
Sep 1, 13:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 13:37 PDT
Update - Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.

If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
Sep 1, 12:33 PDT
Update - Our engineering team continues working to resolve the issue across the remaining impacted components.
Overall performance across most services continues to improve, and we are actively working toward full recovery.

If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
Sep 1, 11:43 PDT
Update - Most products have recovered and performance is normalizing.

Our engineering team is actively validating a few remaining product impacts.
For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
Sep 1, 10:40 PDT
Update - Telemetry graphs continue to show steady performance recovery across all impacted services.
We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize.

For urgent assistance, email helpdesk@pantheon.io.
Sep 1, 09:27 PDT
Identified - We have identified the root cause of the issue and are actively applying a fix.
Telemetry is showing performance improvements across the Dashboard and affected sites.

If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
Sep 1, 09:20 PDT
Update - Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.

If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io.
Thank you for your patience while we work to resolve this.
Sep 1, 08:56 PDT
Update - Our team is continuing its investigation into the degraded performance affecting the Dashboard interface.

In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
Sep 1, 08:38 PDT
Investigating - Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow page loading times or intermittent issues opening site environments.
Live hosted sites and environment uptime remain fully operational and unaffected.

We are actively working to identify the root cause and restore normal performance as quickly as possible.

Need Immediate Assistance?
• General concerns: Open a chat with our support bot and request to open a ticket for urgent cases.
• If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
Sep 1, 08:14 PDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Dashboard – Degraded Performance
Resolved - This incident has been resolved.
Aug 20, 15:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 14:23 PDT
Investigating - We are investigating reports of degraded performance affecting the Dashboard interface.
A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected.
Our Engineering team is actively working to identify the root cause and restore normal functionality.

Need Immediate Assistance?
General concerns: Submit a support ticket or reach out via Live Chat.
If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.

We will provide another update within 30–60 minutes, or as soon as new information becomes available.
Aug 20, 14:16 PDT
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