Pantheon Operations Status

Pantheon Operations

Intermittent Downtime for Front-End Sites

Update - We are conducting investigations into reports of front-end sites experiencing intermittent downtime. This incident is not currently affecting WordPress or Drupal websites.

Our staff is available to help if you're having problems with your front-end site right now. Please contact Support by chat or ticket.

Within the following twelve hours, or sooner if further information becomes available, we will provide another update.
Apr 26, 2025 - 07:35 PDT

Update - We are actively investigating reports of intermittent downtime impacting Front-End Sites. At this time, Drupal and WordPress sites are not affected by this incident.

If you're currently experiencing issues with your Front-End Site, please contact Support via chat or ticket—our team is standing by to assist.

We will share another update within the next 12 hours or sooner as more information becomes available.
Apr 25, 2025 - 14:17 PDT

Update - We are continuing to investigate the intermittent downtime affecting Front-End Sites.

Drupal and WordPress sites remain unaffected. We will provide another update in 12 hours or sooner if more details become available.

If you need immediate assistance, please reach out to Pantheon Support.
Apr 25, 2025 - 07:20 PDT

Update - Our investigation into the intermittent downtime affecting Front-End Sites is still ongoing. We are continuing to analyze the root cause and working toward a more durable solution, while closely monitoring the platform for any further recurrence.

Drupal and WordPress site functionality remains unaffected. We will provide the next update in approximately 12 hours, or sooner if new information becomes available.

If you're still experiencing issues or have any questions, please don't hesitate to reach out to Pantheon Support.
Apr 24, 2025 - 19:41 PDT

Investigating - We are currently investigating a recurrence of intermittent downtime affecting Front-End Sites. The latest disruption occurred between 11:11 and 11:20 UTC on April 24, 2025.

While a previous fix was implemented and monitored following the April 23 incident, this recurrence indicates that the issue has not been fully resolved. Our team is actively investigating the root cause and working toward a more durable solution.

Drupal and WordPress site functionality remain unaffected. We will provide an update in 12 hours or sooner as more information becomes available.

If you are experiencing continued issues or have questions, please contact Pantheon Support.
Apr 24, 2025 - 09:45 PDT

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Apr 26, 2025

Unresolved incident: Intermittent Downtime for Front-End Sites.

Apr 25, 2025

Apr 24, 2025

Apr 23, 2025

Intermittent Downtime for Front-End Sites

Resolved - This incident is now resolved.

We identified the root cause and implemented a fix to prevent recurrence. Ongoing monitoring confirms that the solution has been effective and Front-End Site performance remains stable.

We understand how disruptive issues like this can be and appreciate your patience while we worked to address it.
Apr 23, 11:01 PDT

Monitoring - We observed intermittent 401 response codes affecting Front-End Sites between 15:50 and 15:57 UTC. The issue has been identified, and a fix has been implemented. We are now monitoring for continued stability.

Drupal and WordPress back-end functionality remains unaffected. If you have any questions or need assistance, please contact Pantheon Support.
Apr 23, 10:18 PDT

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Degraded Workflows

Resolved - This incident has been resolved. All workflows are operational, any workflows that were run during the incident and marked as failed will need to be re-run.

If you encounter any issues, please reach out to support and we will be happy to assist.
Apr 15, 20:50 PDT

Monitoring - A fix has been implemented and we are monitoring the results.

Any failed workflows will need to be re-run to ensure completion.
Apr 15, 19:38 PDT

Investigating - We're currently investigating an issue causing degraded performance in workflow execution. Affected customers may experience delays, timeouts, or workflow failures. Our engineering team is actively working to determine the root cause and restore full functionality. We will share updates as soon as more information becomes available.
Apr 15, 19:02 PDT

Apr 14, 2025

Intermittent database access issues on non-live environments

Resolved - Service has been fully restored following an incident that affected non-Live environments and a limited number of idle Live environments. The impact lasted from 15:27 to 18:03 UTC. All systems are now operating normally.

We sincerely apologize for the disruption and are taking steps to prevent recurrence.
Apr 14, 11:46 PDT

Monitoring - We've implemented a fix, and service has been restored. Database connections and related workflows should now be functioning normally across all environments.

We are continuing to monitor the platform to ensure stability. If you encounter any issues going forward, please contact Support.
Apr 14, 11:17 PDT

Update - We are continuing to work on a fix for this issue. While Live environments on paid sites remain largely unaffected, we have identified a limited scenario where 504 database errors or workflow failures may occur. This can happen if a paid Live environment is non-production and has not received any web requests in the past 12 hours.

Our team is actively addressing this and will provide further updates as progress is made.
Apr 14, 10:49 PDT

Identified - We have identified the root cause of the issue affecting non-Live environments, which may result in 504 database errors or workflow failures. Our team is implementing a fix and working to restore full functionality as quickly as possible.

Live environments on paid sites remain unaffected.
Apr 14, 10:14 PDT

Investigating - We are currently investigating an issue affecting non-Live environments on some sites. Users may see 504 “Database not responding” errors or encounter workflow failures involving database access.

Live environments on paid sites are not impacted.

Our team is actively working to resolve this as a top priority. We will provide updates as more information becomes available.
Apr 14, 09:42 PDT

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.