Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

Degraded site search and indexing

Resolved - This incident has been resolved.
Jan 20, 11:18 PST

Monitoring - We are continuing to monitor the situation, all services have resumed normal operation.
Jan 20, 10:01 PST

Identified - The issue has been identified and a fix implemeneted.
Jan 20, 08:39 PST

Investigating - Some customers are receiving errors during Solr site search and indexing. We are currently investigating.
Jan 20, 08:03 PST

Jan 19, 2019

Support chat is currently unavailable

Resolved - This incident has been resolved
Jan 19, 01:27 PST

Monitoring - Access to our support chat system has been restored and we are monitoring performance.
Jan 18, 12:24 PST

Update - We are continuing to investigate this issue.
Jan 18, 12:10 PST

Investigating - We are experiencing an outage with our support chat system and are currently investigating the issue.
Jan 18, 12:05 PST

Jan 18, 2019

Dashboard unavailable and degraded workflows.

Resolved - This incident has been resolved.
Jan 18, 13:20 PST

Update - We are still monitoring the results of the fix.
Jan 18, 12:04 PST

Update - We are continuing to monitor for any further issues.
Jan 18, 10:32 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 09:31 PST

Identified - We are investigating issues that cause the dashboard to be inaccessible. Customers may also see failing workflows (such as backups). We have identified the issue and are working to resolve it. Customer sites are still being served as expected.
Jan 18, 09:15 PST

Jan 17, 2019

No incidents reported.

Jan 16, 2019

Status update for Drupal 7.63

Resolved - Drupal.org has released Drupal version 7.63. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.63
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 17:42 PST

Status update for Drupal 8.6.6

Resolved - Drupal.org has released Drupal version 8.6.6. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/8.6.6
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 12:28 PST

Status update for Drupal 7.62

Resolved - Drupal.org has released Drupal version 7.62. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.62
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 11:50 PST

Jan 15, 2019

We are investigating an issue with provisioning HTTPS certificates.

Resolved - This incident has been resolved.
Jan 15, 18:11 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 15:04 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 15, 14:55 PST

Investigating - A small number of sites have reported delays in HTTPS provisioning. We are actively investigating the issue.
Jan 15, 14:37 PST

Jan 14, 2019

Degraded Solr site search and indexing

Resolved - This incident has been resolved.
Jan 14, 13:13 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 12:14 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 14, 10:35 PST

Investigating - Some customers are receiving errors during Solr site search and indexing. We are currently investigating.
Jan 14, 10:19 PST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

Site spinup degraded for some organizations

Resolved - This incident has been resolved.
Jan 8, 10:55 PST

Monitoring - Spinup operations are now completing successfully and we are monitoring the situation.
Jan 8, 09:52 PST

Identified - The cause has been identified and a fix is being implemented.
Jan 8, 09:45 PST

Update - We are continuing to investigate this issue.
Jan 8, 08:38 PST

Investigating - We are investigating errors when organizations attempt to spinup new sites. This also affects site spinups from custom upstreams.
Jan 8, 08:17 PST