Pantheon Operations
All Systems Operational
Customer Sites   ? Operational
Dashboard   ? Operational
Global CDN   ? Operational
Spinup Operations   ? Operational
Workflow Operations   ? Operational
Support Tickets   ? Operational
Support Chat   ? Operational
Terminus Operations   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019
Resolved - This incident has been resolved.
Jan 20, 11:18 PST
Monitoring - We are continuing to monitor the situation, all services have resumed normal operation.
Jan 20, 10:01 PST
Identified - The issue has been identified and a fix implemeneted.
Jan 20, 08:39 PST
Investigating - Some customers are receiving errors during Solr site search and indexing. We are currently investigating.
Jan 20, 08:03 PST
Jan 19, 2019
Resolved - This incident has been resolved
Jan 19, 01:27 PST
Monitoring - Access to our support chat system has been restored and we are monitoring performance.
Jan 18, 12:24 PST
Update - We are continuing to investigate this issue.
Jan 18, 12:10 PST
Investigating - We are experiencing an outage with our support chat system and are currently investigating the issue.
Jan 18, 12:05 PST
Jan 18, 2019
Resolved - This incident has been resolved.
Jan 18, 13:20 PST
Update - We are still monitoring the results of the fix.
Jan 18, 12:04 PST
Update - We are continuing to monitor for any further issues.
Jan 18, 10:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 09:31 PST
Identified - We are investigating issues that cause the dashboard to be inaccessible. Customers may also see failing workflows (such as backups). We have identified the issue and are working to resolve it. Customer sites are still being served as expected.
Jan 18, 09:15 PST
Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - Drupal.org has released Drupal version 7.63. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.63
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 17:42 PST
Resolved - Drupal.org has released Drupal version 8.6.6. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/8.6.6
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 12:28 PST
Resolved - Drupal.org has released Drupal version 7.62. This release is classified as a security release for all previous versions of Drupal.[1] Pantheon has made the update available for one-click update in site dashboards. We urge all users to update all environments as soon as possible. Instructions for applying core updates can be found in our Support Center.[2] This release addresses SA-CORE-2019-002[3]; all users are urged to upgrade their sites as soon as possible.

[1] - https://www.drupal.org/project/drupal/releases/7.62
[2] - https://pantheon.io/docs/upstream-updates/
[3] - https://www.drupal.org/sa-core-2019-002
Jan 16, 11:50 PST
Jan 15, 2019
Resolved - This incident has been resolved.
Jan 15, 18:11 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 15:04 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 14:55 PST
Investigating - A small number of sites have reported delays in HTTPS provisioning. We are actively investigating the issue.
Jan 15, 14:37 PST
Jan 14, 2019
Resolved - This incident has been resolved.
Jan 14, 13:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 12:14 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 14, 10:35 PST
Investigating - Some customers are receiving errors during Solr site search and indexing. We are currently investigating.
Jan 14, 10:19 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - This incident has been resolved.
Jan 8, 10:55 PST
Monitoring - Spinup operations are now completing successfully and we are monitoring the situation.
Jan 8, 09:52 PST
Identified - The cause has been identified and a fix is being implemented.
Jan 8, 09:45 PST
Update - We are continuing to investigate this issue.
Jan 8, 08:38 PST
Investigating - We are investigating errors when organizations attempt to spinup new sites. This also affects site spinups from custom upstreams.
Jan 8, 08:17 PST