Pantheon Operations
All Systems Operational
Customer Sites ? Operational
Dashboard ? Operational
Global CDN ? Operational
Spinup Operations ? Operational
Workflow Operations ? Operational
Support Tickets ? Operational
Support Chat ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Site Availability
Fetching
Dashboard Response Time
Fetching
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017
Resolved - Cloning operations have stabilized and the incident has been cleared. Thank you for your patience.
Jul 24, 17:18 PDT
Identified - Our monitoring has detected elevated response times for some workflows, specifically long queue times for DB clones.
Jul 24, 14:58 PDT
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017
Resolved - Backups and exports are back to normal. The incident is resolved. Thank you for your patience.
Jul 21, 19:36 PDT
Monitoring - A fix was identified and deployed as of today at 10:15am (Pacific). The fix affects new backups going forward. We are monitoring performance of the fix. Thank you for your patience.
Jul 21, 14:50 PDT
Investigating - Our monitoring has detected an increase in failures for backups and exports.
Jul 21, 06:52 PDT
Jul 20, 2017
Resolved - This issue has been fixed.
Jul 20, 23:32 PDT
Monitoring - A fix has been deployed and we are monitoring the results.
Jul 20, 22:47 PDT
Identified - We have identified the issue and are working on deploying a fix.
Jul 20, 22:41 PDT
Investigating - We are investigating increases in failure rates for Quicksilver operations
Jul 20, 21:23 PDT
Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 PDT
Update - Scheduled maintenance has proceeded as planned. We are continue to monitor through the maintenance window. Please contact support if you have any issues reading or writing files.
Jul 15, 20:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:01 PDT
Scheduled - We are planning a maintenance window to proactively apply a patch to help ensure future stability.
Jul 15, 11:24 PDT
Jul 15, 2017
Postmortem - Read details
Jul 17, 16:08 PDT
Resolved - Service restored; filesystem access has stabilized and are continuing to monitor performance. We are planning a maintenance window to proactively apply a patch to help ensure future stability.
Jul 15, 11:21 PDT
Monitoring - We have addressed the issue and are continuing to monitor closely. If you have continued issues, please contact support. We are investigating next steps to ensure future stability.
Jul 15, 10:03 PDT
Identified - We have identified the issue and are working to stabilize the filesystem for affected sites.
Jul 15, 09:21 PDT
Update - We are still investigating a root cause for the issue within the Filesystem. Please be advised that the Pantheon documentation pages are also impacted and may not be loading as expected.
Jul 15, 08:45 PDT
Investigating - We are investigating an issue affecting a portion of sites where file assets are not being delivered as expected.
Jul 15, 07:51 PDT
Jul 14, 2017
Resolved - File backups are back to normal. The incident is resolved. Thank you for your patience.
Jul 14, 18:12 PDT
Monitoring - We are monitoring the workflow operations to determine any necessary remediation.
Jul 14, 17:32 PDT
Investigating - We are investigating an issue with file backups on some sites.
Jul 14, 11:35 PDT
Jul 13, 2017

No incidents reported.