Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Oct 21, 2024

Support chat is currently unavailable

Resolved - Support chat is now operational.
Oct 21, 04:03 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 03:43 PDT

Investigating - We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.
Oct 21, 03:19 PDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

Workflow issues and degraded Git operations

Resolved - This incident has been resolved.
Oct 19, 06:12 PDT

Update - We are actively monitoring the situation and will provide an update in 2 hours or sooner if new information arises.
Oct 19, 00:26 PDT

Update - We are actively monitoring for any further developments. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 22:24 PDT

Update - We continue to monitor the situation. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 20:24 PDT

Update - We are closely monitoring the situation to ensure everything is running smoothly. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 18:24 PDT

Update - We are actively monitoring for any further developments. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 17:24 PDT

Update - We are continuing to monitor for any further issues.
Oct 18, 16:24 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 14:49 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 18, 14:37 PDT

Investigating - We have been alerted to degraded performance on Git repository connectivity. This will lead to difficulties loading the Pantheon dashboard code log, as well as committing, deploying code, creating multidevs, and making backups.

There is no impact on site uptime due to this incident.

We are actively investigating the issue as a top priority and will provide updates as soon as more information becomes available.
Oct 18, 13:35 PDT

Oct 18, 2024

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Partial outage on newly created sites or mutlidevs

Resolved - This incident has been resolved.
Oct 14, 15:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 15:34 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 14, 15:32 PDT

Update - We are continuing to investigate this issue.
Oct 14, 15:01 PDT

Investigating - Our internal team has identified errors with DNS records of newly created sites or multidevs. These issues will affect the ability to interact with environments using Git and SFTP, as well as running Terminus commands. We are actively investigating this and will provide updates as soon as we have more information.
Oct 14, 15:01 PDT

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Routine Maintenance Impacting Dashboard & Terminus Operations

Completed - The scheduled maintenance has been completed.
Oct 8, 19:14 PDT

Verifying - Verification is currently underway for the maintenance items.
Oct 8, 18:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 PDT

Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, October 8, 2024.
During this maintenance window, there will be a temporary interruption of Dashboard and Terminus operations. Workflows that run within the Dashboard or via the Terminus command line may fail to execute. These workflows include the creation of new multidev environments, site creation, backup, or restore operations, code pushes, and scripts run by Quicksilver. We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at Pantheon Helpdesk.
Oct 3, 06:05 PDT

Oct 7, 2024

No incidents reported.