Degraded Dashboard Workflow

Incident Report for Pantheon Operations

Resolved

This incident has been resolved.
Posted Oct 25, 2024 - 14:41 PDT

Update

We're continuing to monitor the implemented fix closely, and the platform remains stable with positive results in our internal monitoring. If you encounter any unforeseen issues with workflows, please don't hesitate to reach out to our support team for immediate assistance.

Thank you for your patience.
Posted Oct 25, 2024 - 12:29 PDT

Monitoring

We are actively monitoring the situation, and with remediations in place, our systems are showing stable status so far. We will provide another update in the next 30–60 minutes, or sooner if new information arises. Thank you for your patience.
Posted Oct 25, 2024 - 11:12 PDT

Update

We are continuing to work on a fix for this issue.
Posted Oct 25, 2024 - 08:40 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 25, 2024 - 07:21 PDT

Investigating

We have detected and are investigating elevated response times for dashboard workflows, which may slow down backups, cloning, deployment, and environment creation operations.
Posted Oct 25, 2024 - 06:37 PDT
This incident affected: Dashboard, Spinup Operations, Workflow Operations, Terminus Operations, and Autopilot.