This incident has been resolved. Thank you for your patience as we worked to resolve this issue.
If you are still experiencing issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Posted May 25, 2023 - 04:24 PDT
Monitoring
Our team has applied a fix and is currently monitoring the results.
If you are still experiencing issues and cannot open a support chat, please contact support via helpdesk@pantheon.io.
Posted May 25, 2023 - 02:04 PDT
Update
Our team is actively working on the measures already in place to expedite the recovery time for all affected sites.
Within the next 3 hours, or possibly even sooner, we will keep you updated on the progress.
Should you have any pressing concerns or require immediate assistance, please get in touch with our dedicated support team via helpdesk@pantheon.io or by initiating a support chat.
Posted May 24, 2023 - 22:39 PDT
Update
Our team is continuing the implemented measures to ensure a faster recovery time for all affected sites.
We will provide you with regular updates on the progress within the next 3 hours or sooner.
If you have any urgent concerns or require immediate assistance, please do not hesitate to reach out to our dedicated support team via helpdesk@pantheon.io or by initiating a support chat.
Posted May 24, 2023 - 19:42 PDT
Update
Our Engineering Team continues implementing measures to ensure a faster recovery time for all affected sites.
We will provide you with regular updates on the progress within the next 3 hours or sooner.
If you have any urgent concerns or require immediate assistance, please do not hesitate to reach out to our dedicated support team via helpdesk@pantheon.io or by initiating a support chat.
Posted May 24, 2023 - 16:34 PDT
Update
Our engineering team has made significant progress in resolving the issue and has identified a method that will expedite the restoration of service, ensuring a faster recovery time for all affected sites.
We understand the utmost importance of keeping you fully informed throughout this process. Our next status update will be provided within 3 hours. Rest assured that our team will continue to work diligently during this period to ensure the smooth operation of all customer sites.
Should you have any questions or concerns, our dedicated support team is here to assist you. You can reach out to us via the Dashboard Support tab by ticket or by opening a support chat. We are committed to addressing your inquiries promptly and providing the necessary assistance to minimize any disruption to your business operations.
Posted May 24, 2023 - 13:28 PDT
Update
Our team has identified the root cause of the issue and is diligently implementing a fix. However, it will take some time to ensure the solution reaches all customer sites. We understand the urgency of restoring normal service and are making every effort to expedite the process.
We will provide the next status update in three hours. During this time, our team will continue working to restore full functionality to all customer sites.
If you have any questions or concerns, our support team is available to assist you. Please reach out to us through the Dashboard Support tab by ticket or chat, and we will prioritize your inquiries.
We apologize for any disruption this has caused and appreciate your patience and understanding. We are committed to resolving this issue as quickly as possible.
Posted May 24, 2023 - 09:51 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 24, 2023 - 08:43 PDT
Investigating
We regret to inform you that a recent update to our PHP application servers has caused intermittent downtime for a subset of our customers. We apologize for any inconvenience this may have caused and want to assure you that we are actively addressing the issue.
We have identified the root cause of the issue and are in the process of rolling back the update to restore service stability. Our team is working diligently to minimize any further impact.
If you have any questions or concerns, our support team is here to assist you. For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.