Support chat is currently unavailable

Incident Report for Pantheon Operations

Resolved

Support chat is now operational.

Posted Feb 28, 2024 - 14:41 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2024 - 14:32 PST

Update

We are continuing to investigate this issue. Chat response times may be delayed.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

Posted Feb 28, 2024 - 14:20 PST

Update

We are continuing to investigate this issue.

Posted Feb 28, 2024 - 14:18 PST

Investigating

We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via helpdesk@pantheon.io or open a ticket through the dashboard.

Posted Feb 28, 2024 - 14:16 PST

This incident affected: Support Chat.