Infrastructure Issue Affecting Platform Domain

Incident Report for Pantheon Operations

Resolved

The issue has been successfully resolved, and there should be no further disruptions. If you encounter any unexpected issues, please don't hesitate to contact our support team for immediate assistance. We greatly appreciate your patience and support throughout this incident.

Posted Feb 22, 2024 - 18:14 PST

Monitoring

A fix has been implemented, and we are currently monitoring the results.

Posted Feb 22, 2024 - 16:24 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 22, 2024 - 15:53 PST

Investigating

We are investigating an infrastructure failure that is affecting customer sites using platform domains (pantheonsite.io). The current symptoms identified are 404 errors leading to site unavailability for these sites.

Posted Feb 22, 2024 - 15:43 PST

This incident affected: Customer Sites.