New Relic Access Issue

Incident Report for Pantheon Operations

Postmortem

On July 30th at approximately 3pm PST a change was made by Pantheon’s vendor partner, New Relic, impacting the ability for customers to access New Relic through the Pantheon dashboard. The issue was corrected at 7:06am PST on July 31st.

Pantheon will be taking steps to detect problems of this nature more quickly in future, and to improve our partnership with New Relic so that we are better able to anticipate and validate changes before they go live.

Posted Aug 04, 2020 - 16:36 PDT

Resolved

This incident has been resolved.

Posted Jul 30, 2020 - 08:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2020 - 08:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2020 - 07:50 PDT

Update

We are continuing to investigate this issue.

Posted Jul 30, 2020 - 06:40 PDT

Update

We are continuing to investigate the issue.

Posted Jul 30, 2020 - 05:40 PDT

Update

We are continuing to investigate the issue.

Posted Jul 30, 2020 - 04:36 PDT

Investigating

We are currently investigating an issue regarding New Relic access from the dashboard.

Posted Jul 30, 2020 - 03:33 PDT

This incident affected: Dashboard.