Degraded Dashboard Performance

Incident Report for Pantheon Operations

Resolved

We are resolving this incident as the system has remained stable for more than three hours, and we are returning to normal level of monitoring.
Posted Jun 05, 2024 - 14:01 PDT

Update

We are continuously engaged in active monitoring.
Posted Jun 05, 2024 - 13:05 PDT

Monitoring

The system has maintained stability for the last hour, and we are actively monitoring its performance.
Posted Jun 05, 2024 - 12:03 PDT

Investigating

We have observed another short spike in error rates and are continuing to investigate.
Posted Jun 05, 2024 - 11:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2024 - 10:10 PDT

Investigating

We are monitoring intermittent elevated error rates and timeouts on the Dashboard. These may manifest as slow page loads and failed logins.

If you have an urgent issue and are unable to reach support chat, please contact support via helpdesk@pantheon.io
Posted Jun 05, 2024 - 09:11 PDT
This incident affected: Dashboard.