Infrastructure Issue Affecting Customer Sites
Incident Report for Pantheon Operations

On May 12th at approximately 10:24am PDT, two cache servers and one database server went offline affecting approximately 0.5% of hosted sites. At 10:29am PDT, the machines came back online and sites began recovering. By 10:32am PDT all sites were back online. Such provider initiated restarts of a single VM happen on a semi regular basis in a cloud environment, the recovery was within our expected parameters.

Posted May 21, 2020 - 17:24 PDT

This incident has been resolved.
Posted May 12, 2020 - 11:30 PDT
We are continuing to monitor for any further issues.
Posted May 12, 2020 - 10:42 PDT
We are addressing an infrastructure failure that is affecting a small portion of customer sites.
Posted May 12, 2020 - 10:42 PDT