Degraded Solr Service

Incident Report for Pantheon Operations

Resolved

This incident has been resolved.

Posted Mar 26, 2019 - 01:01 PDT

Update

We will provide a status update by 6 AM, March 26 UTC.

Posted Mar 25, 2019 - 20:20 PDT

Update

We are continuing to monitor Solr services for non-production environments.

Posted Mar 25, 2019 - 19:05 PDT

Update

We are continuing to monitor for any further issues.

Posted Mar 25, 2019 - 17:54 PDT

Update

Solr services for Live environments are fully operational. We are continuing to monitor Solr services for non-production environments.

Posted Mar 25, 2019 - 17:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 25, 2019 - 16:24 PDT

Update

We are continuing to remediate this issue and estimate affected sites will be able to connect to Solr within the hour.

Posted Mar 25, 2019 - 15:19 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 25, 2019 - 14:20 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 25, 2019 - 13:46 PDT

Investigating

We are investigating an issue with a Solr endpoint that is impacting a small number of sites.

Posted Mar 25, 2019 - 13:45 PDT

This incident affected: Customer Sites.