Intermittent access issues affecting Pantheon Dashboard and Site Spinup

Incident Report for Pantheon Operations

Resolved

A fix has been implemented for the intermittent Dashboard Operations and site spin-up issues. Internal testing has confirmed that the platform-wide deployment is now yielding successful results.

This incident is now resolved.

Thank you for your patience throughout the process.

Posted Aug 11, 2025 - 14:46 PDT

Update

We are continuing to work on a fix for this issue.

If you experience any unexpected issues with workflows or site creation, please contact our Support team for immediate assistance.
We will provide another update in 1 hour, or sooner if new information becomes available.

Posted Aug 11, 2025 - 10:31 PDT

Update

We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Posted Aug 11, 2025 - 01:29 PDT

Update

Our engineers continue to investigate and work toward a resolution for the Pantheon Dashboard issue. In the meantime, the Terminus method remains available for creating new sites. We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Posted Aug 10, 2025 - 17:42 PDT

Update

Our teams are still actively working to implement a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites; therefore, we recommend using it in the interim.

Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Posted Aug 10, 2025 - 09:45 PDT

Update

We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites:
Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within 8 hours, or sooner if we have a confirmed timeline for the permanent solution

Posted Aug 10, 2025 - 01:41 PDT

Update

Posted Aug 09, 2025 - 16:41 PDT

Update

We are actively working on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for all new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Posted Aug 09, 2025 - 16:01 PDT

Identified

We have identified the root cause of site creation failures. Our team has confirmed the issue is isolated to the Pantheon Dashboard and that the Terminus workaround is fully functional for all new site creation.

Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

A fix is currently being implemented by our engineering team.

We appreciate your patience and will post the next update within the hour or sooner.

Posted Aug 09, 2025 - 12:45 PDT

Update

We're continuing to investigate the issue affecting site creation.

As an alternative, you can create sites using Terminus by following these guides:
Terminus Overview [https://docs.pantheon.io/terminus]
Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

For those who have exceeded their sandbox limit, you can delete the failed site through the Dashboard using this guide:
Delete Sites [https://docs.pantheon.io/guides/account-mgmt/workspace-sites-teams/sites#delete-sites]

Our team is working to identify the root cause and will provide another update within the hour or sooner if more information becomes available.

Posted Aug 09, 2025 - 08:01 PDT

Update

We're still investigating the issue and working to identify the root cause.

Our teams are actively implementing potential fixes and monitoring the situation closely.

We'll provide the next update within the hour or as soon as we have more details to share.

Posted Aug 09, 2025 - 06:33 PDT

Update

We're still investigating the issue.

If workflows or deployments continue to be affected, contact our support team immediately.

Our next update will be within the hour or sooner if new information becomes available.

Posted Aug 09, 2025 - 05:20 PDT

Update

We’re actively continuing our investigation into this issue.

If you experience any ongoing problems with workflows or deployments, please reach out to our support team for prompt assistance.

We’ll share another update within the next hour, or sooner if we have new information to provide.

Posted Aug 09, 2025 - 04:15 PDT

Update

We are continuing to investigate this issue.

If you encounter any persistent issues regarding workflows and deployment, please don't hesitate to contact our support team for immediate assistance.

We'll provide another update within the next hour, or as soon as further information becomes available.

Posted Aug 09, 2025 - 03:24 PDT

Investigating

We are investigating an issue affecting access to the Pantheon Dashboard and Site Spinup. Customers may experience errors such as [502 responses, degraded performance, or failed site creation].

Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.

We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

Posted Aug 09, 2025 - 02:39 PDT

This incident affected: Dashboard and Spinup Operations.