We are seeing improvements in the situation and can confirm with our customers. We'll continue to monitor the issue and provide the next update within an hour.
For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Posted Sep 15, 2023 - 17:36 PDT
Monitoring
As the issue shows improvement, our team is monitoring as the situation has remained stable. We are committed to closely monitoring it and will provide updates as needed. We genuinely appreciate your patience throughout this process.
For urgent issues, please get in touch with support via helpdesk@pantheon.io or by opening a support chat.
Posted Sep 15, 2023 - 16:14 PDT
Update
While the issue shows improvement, our team remains actively engaged in the investigation and internal tuning to reduce errors. We are committed to quickly resolving this matter and will continue to provide updates as we identify and address contributing factors. We really appreciate your patience throughout this process.
For urgent issues, please get in touch with support via helpdesk@pantheon.io or by opening a support chat.
Posted Sep 15, 2023 - 15:10 PDT
Update
Our team is actively investigating and is doing internal tuning to reduce some errors. We understand the impact it may have on your operations. We apologize for the any inconvenience caused and want to ensure that resolving this issue is our utmost priority and we are working diligently to rectify it as quickly as possible.
For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Posted Sep 15, 2023 - 14:15 PDT
Update
Our top priority remains the investigation of this issue, given its significant impact on Dashboard and Terminus availability. We are actively engaged in resolving this matter as swiftly as possible and will keep you informed with updates on this page as soon as we have more information. Your patience is greatly appreciated.
We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.
For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Posted Sep 15, 2023 - 13:05 PDT
This incident affected: Dashboard and Terminus Operations.