Degraded Dashboard Performance

Incident Report for Pantheon Operations

Resolved

This incident has been resolved.
Posted Apr 18, 2024 - 10:29 PDT

Monitoring

We’re still closely monitoring the implemented fix and the platform remains stable now. We’ll update around 30 minutes to an hour or as soon as more information becomes available.
Posted Apr 18, 2024 - 09:53 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 18, 2024 - 08:58 PDT

Update

Our Engineering team is actively investigating the issue by thoroughly checking every aspect of the Dashboard.
Posted Apr 18, 2024 - 07:41 PDT

Update

Our Engineering team is still actively investigating the issue with the Dashboard.
Posted Apr 18, 2024 - 07:05 PDT

Update

We are continuing to investigate this issue.
Posted Apr 18, 2024 - 06:33 PDT

Investigating

We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io
Posted Apr 18, 2024 - 05:55 PDT
This incident affected: Dashboard.