Redis endpoint down

Incident Report for Pantheon Operations

Resolved

This incident has been resolved.
Posted Mar 12, 2023 - 21:24 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 12, 2023 - 20:26 PDT

Update

We are continuing to investigate this issue.
Posted Mar 12, 2023 - 19:39 PDT

Investigating

We are currently conducting ongoing investigations into the matter with the aim of identifying a sustainable solution.
Posted Mar 12, 2023 - 18:42 PDT

Update

We are actively working on a solution to address this issue.
Posted Mar 12, 2023 - 17:40 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 12, 2023 - 16:42 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 12, 2023 - 15:52 PDT

Investigating

We are currently investigating a Redis Out Of Memory issue being experienced on a subset of sites.
Posted Mar 12, 2023 - 15:17 PDT
This incident affected: Customer Sites.