Intermittent File System Error

Incident Report for Pantheon Operations

Resolved

Our Engineering team has identified and resolved the issue impacting the known affected sites. All systems are now operating normally.

If you experience any further issues, please open a new support ticket via your dashboard or reach out to our chat support. We'll address each report individually and resolve them as quickly as possible.

Thank you for your patience and understanding.
Posted Jun 10, 2025 - 08:32 PDT

Update

Our team is continuing to work on a fix for this issue. We will update you within next 4 hours, or sooner if new information is available.
Posted Jun 10, 2025 - 06:20 PDT

Update

We continue working on the resolution and will update you within next 4 or sooner if new information becomes available.
Posted Jun 10, 2025 - 02:18 PDT

Update

We are actively working on a fix for this issue and will provide another update within 4 hours, or sooner if new information becomes available.
Posted Jun 09, 2025 - 22:15 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 09, 2025 - 18:15 PDT

Update

We are actively working on a fix for this issue.
Posted Jun 09, 2025 - 17:14 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 09, 2025 - 16:14 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 09, 2025 - 16:13 PDT

Monitoring

All impacted sites have been repaired. We will monitor the situation for 30 minutes, please contact support if you see any remaining issues.
Posted Jun 09, 2025 - 15:17 PDT

Identified

Our Engineering team has identified the root cause of the file permission issues and is actively working on remediation.

We will provide another update within the next hour or sooner if additional information becomes available.
Posted Jun 09, 2025 - 14:56 PDT

Update

Our Engineering team is actively investigating the issue, focusing on the affected sites to identify the root cause.

We will provide another update within the next 30–60 minutes or sooner if new information becomes available.
Thank you for your continued patience and understanding.
Posted Jun 09, 2025 - 13:29 PDT

Investigating

We are currently investigating reports of file permissions issues affecting a limited number of sites.
This is being treated with the highest priority, and our team is working diligently to identify and resolve the root cause.

If you are experiencing related errors, please contact Support via chat or submit a ticket.
Our team is ready to assist and will prioritize your case.

We will provide updates as soon as more information becomes available.
Thank you for your patience.
Posted Jun 09, 2025 - 12:22 PDT
This incident affected: Customer Sites.