Monitoring - A fix has been implemented and we are monitoring the results.
Aug 06, 2026 - 08:50 PDT
Aug 06, 2026 - 08:50 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 06, 2026 - 02:03 PDT
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 06, 2026 - 02:03 PDT
Update - The necessary backend processes are still actively running to resolve the degraded performance.
Our engineering team is continuing to monitor the progress.
Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 15:57 PDT
Our engineering team is continuing to monitor the progress.
Live hosted sites and uptime remain fully operational and are not affected.
We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 15:57 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.
Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 11:48 PDT
Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 11:48 PDT
Update - Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 08:07 PDT
Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.
Aug 05, 2026 - 08:07 PDT
Update - Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.
We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
Aug 05, 2026 - 05:17 PDT
We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.
Aug 05, 2026 - 05:17 PDT
Update - Our engineering team is actively working to resolve this issue and continues to make progress.
Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
Aug 05, 2026 - 02:27 PDT
Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.
Aug 05, 2026 - 02:27 PDT
Update - We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.
Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
Aug 04, 2026 - 23:06 PDT
Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.
Aug 04, 2026 - 23:06 PDT
Identified - Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations.
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.
Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
Aug 04, 2026 - 14:12 PDT
We are currently running a necessary backend process to resolve the issue, which will take some time to complete.
Live hosted sites and uptime remain fully operational and unaffected.
We will provide our next update in 2 to 3 hours, or sooner if the situation changes.
Aug 04, 2026 - 14:12 PDT
Update - We are continuing to investigate this issue.
We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
Aug 04, 2026 - 11:44 PDT
We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
Aug 04, 2026 - 11:44 PDT
Investigating - Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.
Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?
General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.
- We will provide another update within 30–60 minutes, or as soon as new information becomes available.
Thank you for your patience.
Aug 04, 2026 - 11:37 PDT
Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?
General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.
- We will provide another update within 30–60 minutes, or as soon as new information becomes available.
Thank you for your patience.
Aug 04, 2026 - 11:37 PDT
Customer Sites
Operational
Dashboard
Degraded Performance
Global CDN
Operational
Spinup Operations
Operational
Workflow Operations
Degraded Performance
Support Tickets
Operational
Support Chat
Operational
Terminus Operations
Degraded Performance
Site Certificate Provisioning
Operational
Billing Operations
Operational
Autopilot
Operational
Git
Operational
Front-End Sites (Beta)
Operational
Content Publisher (Public Preview)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine Maintenance Impacting Dashboard, Terminus, Workflows and Certificate Services Aug 11, 2026 18:00-19:00 PDT
During this maintenance window, there will be a temporary interruption of the following services:
1. Dashboard: May experience slowness or be intermittently accessible
2. Workflows: Deploys, backups, and database operations may be delayed
3. Certificate Services: New certificate issuance may be temporarily impacted
We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.
We do not anticipate any impact to your site(s) uptime during this maintenance window.
We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.
Posted on Aug 06, 2026 - 05:23 PDT
1. Dashboard: May experience slowness or be intermittently accessible
2. Workflows: Deploys, backups, and database operations may be delayed
3. Certificate Services: New certificate issuance may be temporarily impacted
We recommend you avoid starting workflows during the maintenance window. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.
We do not anticipate any impact to your site(s) uptime during this maintenance window.
We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.
Posted on Aug 06, 2026 - 05:23 PDT