Pantheon Operations Status

Pantheon Operations

All Systems Operational

Customer Sites Operational

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Nov 25, 2025

No incidents reported today.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

PHP Runtime Generation 2 Rollout (Continued)

Completed - The initial rollout of PHP Runtime Generation 2 is complete. Opting out is still available. We will be removing PHP Runtime Generation 1 starting April 6, 2026. See more details here: https://docs.pantheon.io/php-runtime-generation-2#timeline
Nov 23, 20:23 PST

Update - Pantheon will begin upgrading the test and live environments of Performance and Elite sites to PHP Runtime Generation 2 starting November 17, 2025. Our documentation has been updated to reflect this phase of the rollout: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details
Nov 10, 13:38 PST

Update - Pantheon will retire Solr-based Search for Drupal 8+ sites on November 12, 2025, as previously announced in August. This change will affect all sites running either PHP Runtime Generation 1 or Generation 2.

Please see the associated release note for upgrade details: https://docs.pantheon.io/release-notes/2025/08/solr-3-drupal-94-eol
Nov 10, 12:03 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:19 PDT

Scheduled - [Note: This is a continuation of the previous PHP Runtime Generation 2 rollout maintenance notice]

PHP Runtime Generation 2 began rolling out on September 24 over a 60-day period, starting with dev environments of free sites then gradually moving through all site plans and environments.

What’s New in PHP Runtime Generation 2:
- Support for the latest PHP versions, including PHP 8.4
- Long-Term Support (LTS) editions for PHP
- Updated PHP extensions and improved security features

Additional details about rollout timing are available here: https://docs.pantheon.io/php-runtime-generation-2#current-phase-details

Recommended Action:
We encourage you to opt into PHP Runtime Generation 2 now (https://docs.pantheon.io/php-runtime-generation-2#how-to-opt-in) to verify compatibility with your sites and ensure a smooth transition before the automatic upgrade rollout.

Certain OS packages and PHP extensions are not available with PHP Runtime Generation 2. If your site uses any of the following, we recommend opting out of the rollout for now (https://docs.pantheon.io/php-runtime-generation-2#q-how-do-i-opt-out-of-the-upcoming-platform-rollout):

- IBM PHP ODBC Driver
- wkhtmltopdf
- ioncube
- pdo_sqlsrv
- TLS 1.0-1.1

For more details and instructions, visit our documentation (https://docs.pantheon.io/php-runtime-generation-2). Our support team is available to help if you have any additional questions or need assistance.
Oct 29, 17:18 PDT

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Degraded Dashboard Performance

Resolved - This incident has been resolved.
Nov 18, 15:11 PST

Monitoring - The fix has been successfully deployed. We are currently monitoring service stability.
Nov 18, 14:31 PST

Update - We are continuing to investigate this issue.
Nov 18, 13:18 PST

Investigating - Our internal monitoring has been alerted to issues regarding Dashboard performance.
The Engineering team is currently investigating this and will post more updates here as soon as we have more information to share.

We apologize for any inconvenience this has caused.
We appreciate your understanding and patience during this process.

If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. helpdesk@pantheon.io
Nov 18, 12:09 PST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.